Good morning @DrPiano, and sorry to hear you've had such a disappointing experience and returned your Apple Watch. Should you decide to get one again and encounter any difficulties, let us know here and we'll get our gurus on the case for you
For now I'd really like to pass on your feedback to Customer Service, I'll however need a few more details to make sure we can find the interactions you're referring to. I'll send you a Private Message shortly to get the info I'd need to escalate this on my end!
Thanks for the mention as well @jonsie
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