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Why does O2 do nothing about keeping there customers happy

Anonymous
Not applicable

on ‎15-10-2013 19:40

on ‎15-10-2013 19:40

With all the complaints and lack of understanding why don't the management of O2 do something about keeping there customers happy and fixing problems ....
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MI5
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on ‎15-10-2013 19:41

on ‎15-10-2013 19:41

I'm sure they try their best (as do all other networks)....!!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎15-10-2013 19:44

on ‎15-10-2013 19:44

People rarely sign up and log on to leave a post praising O2 for good service ,so a little balance is lost at times.

O2 do provide a good service and offer a good customer experience to many customers.

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jonsie
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on ‎15-10-2013 20:11

on ‎15-10-2013 20:11

Maybe you can be more specific about your problem with customer service. Perhaps we can help on here?

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie




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MI5
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on ‎15-10-2013 20:12

on ‎15-10-2013 20:12

I believe it's related to this http://community.o2.co.uk/t5/Discussions-Feedback/No-signal-again/m-p/551074#M38066
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎15-10-2013 20:35

on ‎15-10-2013 20:35

O2 face book page is full of complaints about customer services ...and the fact we the customer are treated like cattle ...
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Anonymous
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on ‎15-10-2013 20:37

on ‎15-10-2013 20:37

Not a happy chappie.

😞
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Anonymous
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on ‎15-10-2013 20:39

on ‎15-10-2013 20:39

Not a happy chappie at all .... ... 😞
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Anonymous
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on ‎15-10-2013 20:39

on ‎15-10-2013 20:39

Does sky do mobile contracts ?
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MI5
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on ‎15-10-2013 20:41

on ‎15-10-2013 20:41

@Anonymous wrote:
O2 face book page is full of complaints about customer services ...

Of course it is... People rarely praise but will always complain. Even more so when it's faceless contact like on here, Facebook & Twitter.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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