This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Why does O2 do nothing about keeping there customers happy

Anonymous
Not applicable

on ‎15-10-2013 19:40

on ‎15-10-2013 19:40

With all the complaints and lack of understanding why don't the management of O2 do something about keeping there customers happy and fixing problems ....
Message 1 of 17
2,941 Views
0 Kudos
16 REPLIES 16

MI5
Level 94: Supreme
  • 152521 Posts
  • 651 Topics
  • 29114 Solutions
Registered:

on ‎15-10-2013 19:41

on ‎15-10-2013 19:41

I'm sure they try their best (as do all other networks)....!!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 17
2,505 Views
0 Kudos

Anonymous
Not applicable

on ‎15-10-2013 19:44

on ‎15-10-2013 19:44

People rarely sign up and log on to leave a post praising O2 for good service ,so a little balance is lost at times.

O2 do provide a good service and offer a good customer experience to many customers.

Message 3 of 17
2,503 Views
0 Kudos

jonsie
Level 94: Supreme
In response to Anonymous
  • 96324 Posts
  • 614 Topics
  • 7182 Solutions
Registered:

on ‎15-10-2013 20:11

on ‎15-10-2013 20:11

Maybe you can be more specific about your problem with customer service. Perhaps we can help on here?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 4 of 17
2,493 Views
0 Kudos

MI5
Level 94: Supreme
In response to jonsie
  • 152521 Posts
  • 651 Topics
  • 29114 Solutions
Registered:

on ‎15-10-2013 20:12

on ‎15-10-2013 20:12

I believe it's related to this http://community.o2.co.uk/t5/Discussions-Feedback/No-signal-again/m-p/551074#M38066
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 17
2,490 Views
0 Kudos

Anonymous
Not applicable

on ‎15-10-2013 20:35

on ‎15-10-2013 20:35

O2 face book page is full of complaints about customer services ...and the fact we the customer are treated like cattle ...
Message 6 of 17
2,475 Views
0 Kudos

Anonymous
Not applicable

on ‎15-10-2013 20:37

on ‎15-10-2013 20:37

Not a happy chappie.

😞
Message 7 of 17
2,473 Views
0 Kudos

Anonymous
Not applicable

on ‎15-10-2013 20:39

on ‎15-10-2013 20:39

Not a happy chappie at all .... ... 😞
Message 8 of 17
2,461 Views
0 Kudos

Anonymous
Not applicable

on ‎15-10-2013 20:39

on ‎15-10-2013 20:39

Does sky do mobile contracts ?
Message 9 of 17
2,458 Views
0 Kudos

MI5
Level 94: Supreme
In response to Anonymous
  • 152521 Posts
  • 651 Topics
  • 29114 Solutions
Registered:

on ‎15-10-2013 20:41

on ‎15-10-2013 20:41

@Anonymous wrote:
O2 face book page is full of complaints about customer services ...

Of course it is... People rarely praise but will always complain. Even more so when it's faceless contact like on here, Facebook & Twitter.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 17
2,454 Views
0 Kudos
Top Kudoed Authors
View All
Top