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Why does O2 do nothing about keeping there customers happy

Anonymous
Not applicable
With all the complaints and lack of understanding why don't the management of O2 do something about keeping there customers happy and fixing problems ....
Message 1 of 17
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MI5
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I'm sure they try their best (as do all other networks)....!!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 17
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Anonymous
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People rarely sign up and log on to leave a post praising O2 for good service ,so a little balance is lost at times.

O2 do provide a good service and offer a good customer experience to many customers.

Message 3 of 17
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jonsie
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Maybe you can be more specific about your problem with customer service. Perhaps we can help on here?

Message 4 of 17
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MI5
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I believe it's related to this http://community.o2.co.uk/t5/Discussions-Feedback/No-signal-again/m-p/551074#M38066
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 17
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Anonymous
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O2 face book page is full of complaints about customer services ...and the fact we the customer are treated like cattle ...
Message 6 of 17
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Anonymous
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Not a happy chappie.

😞
Message 7 of 17
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Anonymous
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Not a happy chappie at all .... ... 😞
Message 8 of 17
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Anonymous
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Does sky do mobile contracts ?
Message 9 of 17
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MI5
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@Anonymous wrote:
O2 face book page is full of complaints about customer services ...

Of course it is... People rarely praise but will always complain. Even more so when it's faceless contact like on here, Facebook & Twitter.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 17
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