Why does Chat no work

Anonymous · ‎28-12-2014

I've got a dispute regarding an amount that has been charged to my monthly bill in error. I'm unable to get a satisfactory answer to this via e-mail. I've tried to click and connect with live chat but it keeps coming up as "chat not initialized" or " chat key cookie does not match visitors chat key" I'm signed in to my O2 account.

Can anyone give me an explanation why this happens please.

jonsie · ‎28-12-2014

Clear the cache and cookies or change browser.

Better yet, save the frustration of live chat and call 202...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎28-12-2014

Without doubt, call 202, but not now, wait until 8.00am in the morning

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎28-12-2014

@MI5 wrote:
Without doubt, call 202, but not now, wait until 8.00am in the morning

Surely it's only 7 pm in the uk? Another whiskey please Mauy....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

jonsie · ‎28-12-2014

Oops...sorry it's Monday here 😂

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎28-12-2014

Don't wish your life away !!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎28-12-2014

It's ok Mauy, I'm paying. ...as usual!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎28-12-2014

@Anonymous wrote:
I've got a dispute regarding an amount that has been charged to my monthly bill in error. I'm unable to get a satisfactory answer to this via e-mail. I've tried to click and connect with live chat but it keeps coming up as "chat not initialized" or " chat key cookie does not match visitors chat key" I'm signed in to my O2 account.
Can anyone give me an explanation why this happens please.

Sometimes pop up blockers stop the connection , come out of the screen and try again or perhaps try using another device if available.

Anonymous · ‎28-12-2014

Thanks both of you. I'll try 202 in the morning. I've cleared my cache and cookies as well..Thanks

Bambino · ‎28-12-2014

Please do not use Live Chat for any account related enquiries. As suggested by jonsie and MI5, use 202 for Customer Service from your mobile. It's a free call.

I DO NOT WORK FOR O2