Who to complain to ?

[Anonymous]

Has anyone got an e-mail address of a real person in O2 who one can make a complaint to ??

I'm tired of talking to their garbage computer system.

[perksie]

Calming down and keeping the offensive language out of your complaint might help too!

[Anonymous]

does anyone know the e-mail address for 02

[jonsie]

There is a link in my signature.

[Anonymous]

Does anyone know the e-mail address of 02 to make a complaint about a shop.

[jonsie]

In my signature or use the complaint process explained here:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

[Anonymous]

Perksie, Get real.

[perksie]

Do you always speak to people like this?

[Liquid]

Perksie does have a valid point.

Would be worth toning it down and keeping a level head with CS. They'll be much more likly to help you if your polite and concise.

[Anonymous]

I am confused a little as you mention the bill being paid ontime over the years and then mention the bill being paid within two hours?

If the bill was paid at the weekend or on a friday then payment can as you are probably aware not show on your account till the Monday. 

Not sure what O2 have done wrong other than try to protect you as a customer if excessive usage abroad is being used. Its the same with a bank card being used in a unusual against the norm way, it will get blocked until you contact them. 

Calling people 'numpties' really is not going to help your cause.

[jonsie]

Fair do's, the OP has even named himself Numpty:smileywink: