Solved: Who to complain to ?

Anonymous · ‎28-12-2012

Has anyone got an e-mail address of a real person in O2 who one can make a complaint to ??

I'm tired of talking to their garbage computer system.

adamtemp64 · ‎28-12-2012

type complain into the support page search and it will tell you the route to take

it is called the complaints review service

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

adamtemp64 · ‎28-12-2012

type complain into the support page search and it will tell you the route to take

it is called the complaints review service

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Liquid · ‎28-12-2012

Any chance it's somthing the community can help you with?

We seem to be much better problem solvers:)

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

Anonymous · ‎28-12-2012

@Liquid wrote:
Any chance it's somthing the community can help you with?

We seem to be much better problem solvers:)

More knowledge & non flustered people here

Liquid · ‎28-12-2012

Well maybe not more knowledge in my case just very good with google

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

Anonymous · ‎28-12-2012

Knowledge is power, google is god

Anonymous · ‎29-12-2012

OK, try this for customer service.

I work abroad in a support role so my phone is a vitalpiece of kit as I need to be on call 24x7.

Been with O2 for 20 years or more - never been late with a payment.

Two days ago I get an text from the Numpties saying because of the usage of my phone it might have stolen - ring a certain number. I ring this number and it's the usual computerised garbage option system which has nothing to do with the details of their text message. As I was offshore at the time communications were difficult. In the morning (8 hours later) my phone is disconnected - and despite my UK shore based team trying to get it reconnected nothing has been achieved 48 hours later. Incidentally, the bill was paid down in full withing 2 hours of their first text message.

So much for Customer satisfaction and all the rest of it. Just Numpty anfter Numpty on the phone who promise this, state that and deliver no solutions at all.

Now what guys ????

Anonymous · ‎29-12-2012

@adamtemp64 wrote:
type complain into the support page search and it will tell you the route to take

it is called the complaints review service

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

If you want to complain, use this link

adamtemp64 · ‎29-12-2012

As you have internet access try live chat option on the contact us page or the complaints page.

If you go abroad a lot and it is vital then ring o2 202 pay monthly 8002 business before the trip so they know you are going abroad etc.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Liquid · ‎29-12-2012

Agree with Adam. Unless they know its standard procedure to prevent racking up huge bills if the phone is stolen.

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told