General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! thinking of leaving 02

i am thinking of leaving 02 and joining another network as 02 keeps having problems, 02 used is brilliant but recently they have gone down hill

o2 selling on numbers again??

it would appear o2 have been selling on numbers again. Within 24hrs of renewing a contract with them i recieved 6junk texts about debt/PPI etc and have been gettting one or two per day since. Of course o2 completely deny it but each message is headed...

Resolved! Call Forwarding & Roaming

Hi. I just want to double check the status with call forwarding and roaming data with o2 uk, as I cannot find the answer for my question on this forumQuestion:If I set up a call forward from my uk iPhone to a uk number (Skype +44 number) whilst still...

Resolved! Confirmation E-Mail

I am a new customer to o2, and purchased a pay as you go Nokia Lumia 800 yesterday, but I have had no confirmation email, and I cannot find a way on the o2 website to find out if my order has gone through?

Shocking customer service regarding repairs.

I've been a customer with o2 for 5 years now, still in a contract for 11 months and I have to say that as soon as my contract is up I will be cancelling with them and going elsehwere. Never had any problems with T-mobile, and no this has nothing to d...

Resolved! Charged for a text on 500 free text message tariff!!

Just put new sim card in my Blackberry. Topped up. Gor 500 text messages+75 mins+100mb web. Sent text message to my family with new number, been charged 12p. Why??

Resolved! Someone has ordered sim cards with my email address & name? Should i be worried

Hello All, I have got 2 emails from o2 this morning stating that someone has placed an order for the free sim cards with them and the second email states that they have been posted. They have been ordered in my name but i am unsure where they are bei...

Resolved! Another Spam texts thread

Whilst I expect to be told that "o2 don't give out/sell your details", I just wondered if anyone could shed some light on these spam texts I have been recieving. They are general PPI etc texts which address me by my Mother's name. This name is connec...

Resolved! O2 mobile insurance

How to get it? Web says in-store or call. I cannot get anyone to answer my call or even get on Chat! With so many angry customers complaining/affected about O2's network outage, everything else is at a standstill. Very very disappointing O2.

Re: Difficulty in Getting any Customer Service

I am posting my emailed complaint here as the chat isn't working and I can't find an email option in my O2. I have emailed to mycare@O2.com, but get an automated reply to use the chat or go to the contact website if I prefer to email O2, but there is...