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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 48008 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 38241 Views
  • 45 replies
  • 6 kudos

Resolved! My phone does not work

i recently changed from pay as you go to contract and i kept my old number now neither of the numbers work as my new sim now says 'sim not provisioned mm #2' and now coz i have no service on either phone i am unable to ring customer service! I've bee...

Anonymous by • Not applicable
  • 1867 Views
  • 2 replies
  • 0 kudos

10% off Bill not good enough

I have been an o2 customer for many years now and have had very few reasons to complain. On a whole your service has been good.However, yesterdays disruption caused me and my partner worry, stress and major inconvenience. It was shortly after 1330 wh...

Anonymous by • Not applicable
  • 2572 Views
  • 10 replies
  • 3 kudos

Worst service ever!

Been on hold to O2 for 1 hour and been hung up on twice! It gets worse I thought going to a store when I was placed in a queue where the lady serving advised there were three people in front of me, I sat down for 5 minutes and she came back advising ...

Anonymous by • Not applicable
  • 844 Views
  • 1 replies
  • 0 kudos

Such Helpful members on here !!

its been a long wait for me and im still waiting but i have to say this forum has been excellent and it has so many helpful members !!! - maybe other networks should do something like this. gotta say pickles and liquid have been excellent helpers ! l...

Anonymous by • Not applicable
  • 2126 Views
  • 8 replies
  • 4 kudos

O2 poor service

Can't believe for the second time this year o2 has let us down again with what I can only call is an appalling service provider. I left t-mobile 4 months ago for 02 biggest mistake of my life. When my contracts up I will def be going back to t-mobile...

Anonymous by • Not applicable
  • 3422 Views
  • 17 replies
  • 1 kudos

Resolved! no network again

I am yet again without a network. Broke down in my car today. I have my phone for such emergancies, but no network and it is still not working at 9.30pm. Had to walk 3 miles to get help. Quite unacceptable. Pretty fed up of this now. 10% off my bill ...

Anonymous by • Not applicable
  • 3120 Views
  • 22 replies
  • 1 kudos

Resolved! NO NETWORK

What's going on no network since 2pm, I am a new customer and had so much trouble with T-Mobile thought o2 would be better, its cost me god knows how much trying to speak to someone but the phone cuts off in the end but it tells you call o2o2 from mo...

Anonymous by • Not applicable
  • 2777 Views
  • 10 replies
  • 0 kudos
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