General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

The worst customer service ever ?

Where to start? This is a long one - sorry.I have been a loyal customer with O2 for 10 years. I have a number of phone contracts with O2. On April 27th I decided my son was old enough to pay his own phone bill and decided to contact O2 through the ch...

Calling All Volunteers to support us today!

It's Telefónica International Volunteer Day today, and we’d like to extend this great initiative to all O2 Community members here! Tell us how your local communities can be involved and what one piece of message would you like to give to encourage/ m...

Good Morning everyone

Good morning everyone, I want to thank you all for the help I received during the week and to update you all. I exchanged my faulty Nokia Lumia 800 yesterday for a Samsung Galaxy S2 and I am so glad I did. I am not fully operational with this phone a...

0843 nos

Are these included in the minutes allowances????

compensation text from o2

I have just had a text from o2, about the outage last week. Informing me that I will get 10% off my bill, and £10 to spend in the o2 shop in September.Thanks very much I never even asked for anything. Nice good will offer though. Cheers

Migrations don't work weekends - Customer Service disgraceful

As a loyal customer for 15 years the service level I have received this weekend is a disgrace. I ordered online an Iphone 5 on Friday but yet whilst out on lunch I discovered your branch in Victoria So, Belfast still had some in stock. They told me t...

O2 Store Leeds - iPhone Replacement - 'Hair do'

O2 Store Leeds:Me: "Hello, my new iPhone is not right, the screen is yellow and it rattles, Can I have a replacement?”O2 Girl: “we don’t have any sorry”O2 Boy taking my phone and shaking it “yea mate, mine does that, it the camera mate” Me: “when can...

NG32 coverage

HiAnybody having trouble in the NG32 area (South Kesteve) area. we have two 02 phone (both different makes) and our neighbours have three 02 phones. None of us has been able to make or receive texts or calls for three days now, while we are in the ar...

my bill

hi everyone, this is my first posting, and what i would like to know is, how can i view the numbers i have dialled, i can't find out how to do it from my bill page, i want to find a number on my previos bill, thanks dave

O2 phishing emails

Be careful of this email doing the rounds now, O2 will never ask you to verify your account this way: http://nakedsecurity.sophos.com/2012/07/31/o2-phishing-emails-network-disruption/?utm_source=twitter&utm_medium=status%2Bmessage&utm_campaign=naked%...