Re: Where are my emails? - Page 2

Anonymous · ‎14-05-2016

I have received no emails since Friday 13/05/16.

Any idea what's going on and when the service is returning?

Bambino · ‎14-05-2016

I'm not an expert on this, but it may be that your incoming server has shut down. If you can still send, then I suggest you send all your contacts, and though it might be a tedious task, any mail you want to save to your Gmail account, pronto.

I DO NOT WORK FOR O2

Anonymous · ‎14-05-2016

Many thanks for your advice. Fishtank.

I was just wondering whether any other O2 webmail users out there have been experiencing similar problems in the last few days?

MI5 · ‎14-05-2016

Yes, we've had a few mention problems this last couple of weeks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎14-05-2016

To quote the old sign holders "The End Is Nigh":smileywink:

I DO NOT WORK FOR O2

Martin-O2 · ‎16-05-2016

Hi @Anonymous I've sent you a private message about your webmail issue so please get back to me when you can.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎16-05-2016

I cannot open in web mail one of my main email addresses, it says it is temporarily unavailable, but has been like that for 2 weeks I have 2 other email addresses that work OK. I have phoned o2 and Sky without success, each passing the buck to the other. I am almost sure it is the mail server at o2 that is the problem but cannot get the problem resolved. Can anyone help?

MI5 · ‎16-05-2016

If you have read the thread you will see that O2 webmail is closing down. It appears this may have started earlier than expected, but CS should be able to advise if your account has been effected or not yet?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎16-05-2016

Hi @Anonymous I've also sent you a private message regarding your webmail issue.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎13-08-2016

Hi. I lost my email address Wednesday last week on 10th July 2016 without any notification whatsoever. The email address is so important to me!

What about elederly people or disabled!

Its so unacceptable! Unprofessional!

I have an o2 mobile account and I plan to cancel it no matter how sorry o2 are.

Its the only way to demonstrate. Not much but best I can do.

I beleive they should be fined. I plan to write to ofcom.

Putting people in such a vunerable situation without warning is unacceptable.

Tom

Cleoriff · ‎13-08-2016

Hi @Anonymous Sorry to hear this but O2 webmail has been closing slowly for some years now. People were supposedly informed in March of this year that final closure was in June 2016. The only thing you can do is contact customer services http://www.o2.co.uk/contactus

I will also tag the head of community @Toby to this post. If you try CS first and then pop back here on Monday I expect Toby will have replied on this thread...

Veritas Numquam Perit