Website feedback
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on 28-09-2012 07:34
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on 28-09-2012 07:34
I've just got a new O2 contract and I want to port my phone number from T-mobile. I go to the port number form and the first thing that I have to do is log in with two letters of a phone password that I've not setup yet - and there is no indication of how to set this up.
So I clicked on the "I don't know my password" button and I get asked to fill in details about my previous bill. Remember, I am a new customer wanting to port my previous number across - I've not had a bill yet!
I wanted to report this to you via your "Web feedback form" but when I clicked on the Register button I get sent to a 404 Error page.
As a new customer, this doesn't fill me with confidence.
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on 28-09-2012 08:15
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on 28-09-2012 08:15
The web feedback form alwas ends in that error
Have you setup your myo2 account?
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Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 28-09-2012 09:50
Thanks for flagging this, Ill report it to the development team.
Adam, how long have you seen this issue go on for? As this will help when I report it.
Cheers, Toby
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28-09-2012 10:02 - edited 28-09-2012 10:04
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28-09-2012 10:02 - edited 28-09-2012 10:04
@Toby 2 years and reported using the form lol at first it redirected to an iphone page it should surly go to a sucessfull posted page. this is the form which is well hidden on the o2 site http://www.o2.co.uk/abouto2/webfeedbackform
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 28-09-2012 11:50
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on 28-09-2012 11:50
Cheers
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on 28-09-2012 15:37
Hopefully it gets sorted toby!
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on 08-11-2012 16:25
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on 08-11-2012 16:25
still lands on an error page????? http://www.o2.co.uk/about/feedback_return has a 404 error
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 08-11-2012 16:33
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on 08-11-2012 16:33
@adamtemp64 wrote:still lands on an error page????? http://www.o2.co.uk/about/feedback_return has a 404 error
Wrong link Adam, this one works:
http://www.o2.co.uk/abouto2/webfeedbackform
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on 08-11-2012 16:44
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on 08-11-2012 16:44
the link above is what is returned after hitting submit
I was reporting another issue and the 404 came up with that page.
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 08-11-2012 16:48
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on 08-11-2012 16:48
Many thanks for raising.
Toby
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