Website bugs or errors

[Anonymous]

Hi guys,

Some of you have mentioned seeing bugs or errors on specific website pages. As it can sometimes be hard to reproduce bugs, I wanted to set up a dedicated thread to help collect and track any issues you might find. We've set up a weekly meeting with the webdev team to go through any pages which are reported here, so that should get things sorted rather quickly.

In case you do spot something, please let us know here and we'll keep you up to date with what's going on. To find or reproduce the bug/error, it would be helful if you could provide the following information:

Link to page:

Steps to take to reproduce bug:

What the page currently does/say:

What the page should do/say:

Thanks for letting us know and we'll try to get it fixed as soon as possible!

Cheers,

Leonard

[Anonymous]

Yes the family bolt on side of it has been down for nearly a year any other company would have sorted it as a matter of priority

[Toby]

Hi guys,

I'll ask the web team about this to see if anything can be done.

Cheers!

[Anonymous]

Is anyone finding that when they click into 'make a payment' that there is no option to take you further to complete the process? It is like the button to press is hidden or missing?

[perksie]

Make a payment by phoning 2729, the web site doesn't appear to be working - again!

[Anonymous]

Those ghost buttons have been an issue for 2 years. It would be nice to see it fixed

[Toby]

Thanks for flagging this guys, I shall talk to the development team.

Cheers!

[adamtemp64]

http://o2.co.uk/bluebookchecker loops to home page from the support pages see another thread about this here http://community.o2.co.uk/t5/Discussions-Feedback/This-site-is-unbelievable/m-p/494080#M35575

How many times do Us the customer have to find these errors the team responsible for the website should resolve these errors how many of the ones reported above are still not working plus all the dead links I submitted before.

We are not getting a good experience now from the website and as customer deflection is to be used how can anybody find help without ringing if the website is such a mess.!!

[Toby]

Thanks for these Adam, I shall pass them on in my next meeting with the website team

I'm going to talk to them about the list you sent to me as well, as they said it would be useful. I'll update you when I get some news on its applications.

Cheers!

[jonsie]

Sorry Toby, but we have lost all faith in the website team. Why do fixes take months and months?

[Anonymous]

Jonsie, the team is working on several redesign projects, therefore certain bugs will be fixed with later releases. It's not ideal, I fully understand that. We're still passing on your bug reports.