Website bugs or errors

[Anonymous]

Hi guys,

Some of you have mentioned seeing bugs or errors on specific website pages. As it can sometimes be hard to reproduce bugs, I wanted to set up a dedicated thread to help collect and track any issues you might find. We've set up a weekly meeting with the webdev team to go through any pages which are reported here, so that should get things sorted rather quickly.

In case you do spot something, please let us know here and we'll keep you up to date with what's going on. To find or reproduce the bug/error, it would be helful if you could provide the following information:

Link to page:

Steps to take to reproduce bug:

What the page currently does/say:

What the page should do/say:

Thanks for letting us know and we'll try to get it fixed as soon as possible!

Cheers,

Leonard

[Toby]

Thanks Adam.

I'll look into this in more detail tomorrow so expect a reply

[adamtemp64]

@Toby did another scan today not much has changed

All pages, by result type:

ok	7129 URLs	96.23%
not found	163 URLs	2.20%
no connection	7 URLs	0.09%
timeout	2 URLs	0.03%
no object data	2 URLs	0.03%
mail host ok	40 URLs	0.54%
forbidden request	3 URLs	0.04%
no such host	15 URLs	0.20%
server error	10 URLs	0.13%
skip type	10 URLs	0.13%
connection reset	4 URLs	0.05%
temporarily overloaded	20 URLs	0.27%
auth required	3 URLs	0.04%
Total	7408 URLs	100.00%

[Anonymous]

https://mymobile.o2.co.uk/

My O2 section of the o2.co.uk site is not accessible

We're sorry, an application error has occured. Please try again later.

Im trying to pay/view my bill and every single time I click on any link trying to take me to my o2 product the above message comes up.

[Eleckykey]

I get the same Error report when i try to Add or Change a number on my Family Pack Bolt On, I also get a Red Box on my Bolt On saying "this member is not eligible etc etc" even though they are already on. I have been bringing this to the attention of o2 through the Complaints procedure since November '12, and apparently it is Puzzling their Technicians

[Anonymous]

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@Eleckykey wrote:
I get the same Error report when i try to Add or Change a number on my Family Pack Bolt On, I also get a Red Box on my Bolt On saying "this member is not eligible etc etc" even though they are already on. I have been bringing this to the attention of o2 through the Complaints procedure since November '12, and apparently it is Puzzling their Technicians

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Same here its been like that for nearly a year and they cant /wont seem to fix it ive been complaining too

[Eleckykey]

My problems started when they Updated the System, when i first complained one of the technicians said that it was because of the system i was using (windows 7) however i was on windows 7 before the upgrade and i had no problems, so I decided to send them photographs of the error reports using Vista, XP, Windows 7 and now Windows 8, each having the same result, and once again i am patiently waiting for a reply.

[Liquid]

I think the most disgusting thing you can do as a it deparntment is to blame the customer for errors on your website. It doesnt work like that you build for the customer they dont build their pcs around your website (or mobiel)

[Anonymous]

Been on to Toby about this recently funnily enough glad to see its coming to light again

[Liquid]

I think adam provided the best tool which should allow them to fix their website completely in a matter of hours. Yet over a week later nothing has changed. Embaressing.

[perksie]

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@Eleckykey wrote:
My problems started when they Updated the System, when i first complained one of the technicians said that it was because of the system i was using (windows 7) however i was on windows 7 before the upgrade and i had no problems, so I decided to send them photographs of the error reports using Vista, XP, Windows 7 and now Windows 8, each having the same result, and once again i am patiently waiting for a reply.

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Absolute tosh, the O2 web site has never worked consistently since I started using it in 2008.

We are constantly sending in fault/error reports but it just gets worse.