Re: Warning ...Check your My O2! - Page 8

Cleoriff · ‎24-05-2016

This has been mentioned in another thread but deserves a section of its own I think. @MI5 and myself have noticed a changed to Contact Preferences. Initially I had opted out of Marketing info....today we noticed there is a new layout for the page and suddenly mine have been turned on...Advise everyone to check. Mine looks like this...(or did as I have now turned off everything except Priority) @Toby is currently checking when these changes took place..

Veritas Numquam Perit

Poppysmum · ‎24-05-2016

Thank you its sorted now

@gmarkj wrote:
If it is the page I think it is, on the website log into my o2, click on your device/number, then at the top look for the "more" and an arrow which shows contact preferences.
not sure about for the app...

Cleoriff · ‎24-05-2016

Apologies, I am late back to this party @Poppysmum The picture I showed was taken directly from my PC when I accessed My O2. I then checked my mobile and it was showing the same. I manually turned them all off except Priority which I AM interested in getting info about.

Just to add to answer @PhoneDoc. I run one mobile. I bought it sim free unlocked 2 years ago. I have been on a sim only contract FROM O2 directly for the past two years. ..I have frequently helped members, new to the forum, showing them, (via Screenshot or Snip) where to find marketing preferences. Last time I checked 3-4 weeks ago, nothing had changed....today it had.....for many of us.

It is an error down to O2, of that I have no doubt at all..

Veritas Numquam Perit

Poppysmum · ‎24-05-2016

Hiya Cleoriff

I have sorted it now thank you .

Always someone about to help me

Cleoriff wrote:

Apologies, I am late back to this party @Poppysmum The picture I showed was taken directly from my PC when I accessed My O2. I then checked my mobile and it was showing the same. I manually turned them all off except Priority which I AM interested in getting info about.
Just to add to answer @PhoneDoc. I run one mobile. I bought it sim free unlocked 2 years ago. I have been on a sim only contract FROM O2 directly for the past two years. ..I have frequently helped members, new to the forum, showing them, (via Screenshot or Snip) where to find marketing preferences. Last time I checked 3-4 weeks ago, nothing had changed....today it had.....for many of us.
It is an error down to O2, of that I have no doubt at all..

Cleoriff · ‎24-05-2016

Good to hear @Poppysmum

Veritas Numquam Perit

Charlieboyoo · ‎24-05-2016

Thanks I sorted mine out.I noticed when I contacted o2 about an upgrade that the phone service has changed.the menus sound all different now.

MI5 · ‎24-05-2016

I've just ignored and blocked yet another spam call from 08009524852

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎24-05-2016

Had none today but I've blocked 3-4 already.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎24-05-2016

Checked mine it's seems ok nothing changed in my conct preferences

but thanks for the heads up

Beenherebefore · ‎24-05-2016

Weird......there doesn't seem to be any common factor.

"My life is a facsimile of a sham"

Cleoriff · ‎24-05-2016

@jonsie wrote:
Had none today but I've blocked 3-4 already.

'Plugged the leak'?

Veritas Numquam Perit