Warning ...Check your My O2!

[Cleoriff]

This has been mentioned in another thread but deserves a section of its own I think. @MI5 and myself have noticed a changed to Contact Preferences. Initially I had opted out of Marketing info....today we noticed there is a new layout for the page and suddenly mine have been turned on...Advise everyone to check. Mine looks like this...(or did as I have now turned off everything except Priority) @Toby is currently checking when these changes took place..

[MI5]

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@Cleoriff wrote:

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@jonsie wrote:

Had none today but I've blocked 3-4 already.

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'Plugged the leak'?

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One of the numbers that keeps on calling me changes the number every day, so blocking doesn't help.

So they started off with the number ending 8120, then 8121, 8122, 8123 etc

[Beenherebefore]

Everybody affected by this should take at look at ICO's advice

https://ico.org.uk/for-the-public/raising-concerns/

"If the organisation has been unable, or unwilling, to resolve your information rights concern, you can raise the matter with us.  We will use the information you have provided, including the organisation’s response to your concerns, to decide if your concern provides an opportunity to improve information rights practice."

[jonsie]

Good advice if and when we get a response from O2....

[gmarkj]

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@gmarkj wrote:

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@PhoneDoc wrote:

I've 4 contracts taken out at different times over a 3 year period directly from O2, all in store and never over the phone or online. I use Tu, Priority, and the World Chat App, all of which I think are running the latest releases. I think I'm also registered with TPS. Maybe there's something in there that will help differentiate those who have been unknowingly opted in again, and those who have remained opted out.

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I have a contract through a 3rd party; I have Tu and Priority installed.

However I cannot even check the contact preferences page as it is currently not available.

This last is the thing that makes it a little bit suspect (unless it is currently down for others?) as it would suggest somone has spotted an issue/mistake and has taken it down to rectify...

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page still not loading - still have the "information not available at the moment"...

[Cleoriff]

Hi @gmarkj What part doesn't load? Is it just the contact preference section within My O2? (Sorry if you clarified this earlier ) I can still access this section via mobile and PC...

[gmarkj]

The list of options of what to allow/turn off.

This is all I get currently on web (laptop). Not sure how to find this on mobile/app...

[Cleoriff]

This is mine (via PC) this morning.....It is showing just as I reset it yesterday. Not sure why yours wouldn't be showing?

[gmarkj]

Just to check I am not going to the wrong place...

log into my o2 (web), click on my account (number/device), hover over "more" drop down, then click my contact preferences.

that is where I get the error screen.

is that how you get to yours?

[Cleoriff]

PS...Not sure if it's relevant @gmarkj but my PC is running Win7 Firefox...

However my mobile is running Chrome and I can still see the same if I access the forum first and then go into MY O2 via that route. I have not tried it via My O2 app

[MI5]

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@gmarkj wrote:

Just to check I am not going to the wrong place...

log into my o2 (web), click on my account (number/device), hover over "more" drop down, then click my contact preferences.

that is where I get the error screen.

is that how you get to yours?

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Yes, correct process.

I suggest you call CS on 202 and have them turn everything off for you.