Warning ...Check your My O2!

[Cleoriff]

This has been mentioned in another thread but deserves a section of its own I think. @MI5 and myself have noticed a changed to Contact Preferences. Initially I had opted out of Marketing info....today we noticed there is a new layout for the page and suddenly mine have been turned on...Advise everyone to check. Mine looks like this...(or did as I have now turned off everything except Priority) @Toby is currently checking when these changes took place..

[Cleoriff]

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@gmarkj wrote:

Just to check I am not going to the wrong place...

log into my o2 (web), click on my account (number/device), hover over "more" drop down, then click my contact preferences.

that is where I get the error screen.

is that how you get to yours?

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Pretty much though I log onto O2 forum first ....and then access MyO2 from the top of forum page. I have to log on again to My O2...but the rest is the same...

[gmarkj]

laptop running win 7 pro and on chrome.
just checked my mobile (android, obvs and chrome) and that shows the same.

[Cleoriff]

Just a query...now you are actually on the O2 forum posting...have you checked by accessing My O2 from the top of the forum page.....or is this how you do it anyway? (I ask because some people go directly to My O2 via the web without logging onto forum first...)

[Cleoriff]

Just to add I have Chrome on my PC so have just tried it via that route...and my Contact Preferences are displayed with no issue whatsover. I think you may need to call CS as suggested by @MI5 

[MI5]

It's a general MyO2 error - it won't matter where or how you log in, it won't work.
CS need to reset it.

[Bambino]

Anyone know why, after more than 24 hours of this thread being posted, we are still waiting for a response from O2 with an explanation of what happened, how it happened, and why it happened?

[Beenherebefore]

Probably because the culprit is outsourced, they can't just walk into their office and kick their bottom.

[Cleoriff]

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@Bambino wrote:

This is the real joke on the preferences page:

What's the best way to contact you?

Pick as many as you like. We don’t call or send post very often, so you might miss out if you only choose these options.

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I have just read back through this whole thread and have to add its important everyone take note of @Bambino's comment above. We need to check the whole page of contact preferences ..as I have just realised the section he mentioned was ticked as default in my preferences ie

Not sure if everyone has the same but it is worth a look...?

[jonsie]

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@Cleoriff wrote:

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@Bambino wrote:

This is the real joke on the preferences page:

What's the best way to contact you?

Pick as many as you like. We don’t call or send post very often, so you might miss out if you only choose these options.

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I have just read back through this whole thread and have to add its important everyone take note of @Bambino's comment above. We need to check the whole page of contact preferences ..as I have just realised the section he mentioned was ticked as default in my preferences ie

Not sure if everyone has the same but it is worth a look...?

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Yes it's the same for me.

[Cleoriff]

Well @jonsie I have now deselected certain ones as a test to see what happens