Waiting for my number to transfer

[Ryan98]

Hi O2,

I recently got a monthly sim only contract with you and I am originally from EE, I entered my PAC code when starting up the contract with O2 and I’ve followed the “SWAP” steps and I just had a message saying my sim is already active but my phone number is still the one with O2… when will I get my original number, my EE sim is still active. I’m just worried that I haven’t done it correctly.

[Cleoriff]

Hi @Ryan98 

You need to call O2.

Call 202 from your mobile or 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[jonsie]

You can't do a sim swap when porting in

it has to be done by the porting team

As said, give them a call

Guide: Migration & porting into O2  

[Ryan98]

All sorted I filled out the form online, O2 confused me to begin with sending me a message telling to send SWAP and that would activate but i realised that wasn’t related to my PAC stuff. Anyways all sorted today.

Thanks for the advice guys!

[Cleoriff]

You're welcome @Ryan98 

Pleased it's sorted

[jonsie]

Good to hear @Ryan98