Urgent Query

[Anonymous]

HI,

I recently made the mistake of not topping up my card on time with sufficient money to pay for my monthly phone bill with O2. This meant that money was taken off my refund for the last two months. How do I stop this and do I ever get my refund back (with what money is left from it)? Thanks.

[viridis]

Yours did seem logical to me,

[Cleoriff]

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@MI5 wrote:
I figured they wanted their deposit refunding

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Which they wont get whilst they continue to miss payments..:smileytongue:

[Peanut]

That's if you take out a contract and there's a deposit to pay before you get the phone. If you don't pay your bills on time and in full within the first 3 months, you don't get it back. Usually because o2 don't know you and they're taking you on trust with a high-end phone. This doesn't seem to be the case here. The op was talking about not topping up on time. Stumped on this one!

[Cleoriff]

Which is why I gave them every possible way to pay and top up in my first post @Peanut

Covered all bases ...as it were

[gindygoo]

Ah, I read it as they'd not topped up a prepayment credit/debit card, which are really popular these days and don't always register with companies as such. Think money being one big internet banking firm that do them.

But, I'm going way off topic so.....

[MI5]

It's a pre pay card isn't it ?

"I recently made the mistake of not topping up my card on time with sufficient money to pay for my monthly phone bill with O2."

[Cleoriff]

Oh well...what appeared to be an 'Urgent Query' at 06.51am this morning has received lots of good advice and support.....I do hope the OP finds time to come back and read it all

[MI5]

Urgency is personal

[Cleoriff]

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@MI5 wrote:
Urgency is personal

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Don't forget you are telling this to a nurse

[MI5]

Indeed, so therefore, you're urgency is more urgent than mine