Query payments

[Judimac]

I seem to have two payments per month going out of my bank account - both listed as 02 - one on the 3rd June ref D 10691791 for £7.37 and one on 21st May ref D3187418 for £8.53?

[Cleoriff]

@Judimac 

It's not Refresh payments as they are taken together on the same date.

You need to contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

Guide: How to find help & contact O2 

[Lord-Gareth]

One is Handset and the other is airtime, or add ons..

[pgn]

---

@Lord-Gareth wrote:

One is Handset and the other is airtime, or add ons..

---

On different dates, @Lord-Gareth?

Possible, but Refresh changes usually take both payments on the same day, as @Cleoriff writes above - and lately, even down to a single transaction combining both elements...