Upgrading !

[Anonymous]

Beware ! O2 will unlawfully debit money from your account when you are in the process of upgrading online before your upgrade order is complete. The transaction will show with your bank account however they will deny any knowledge of it. I was informed at first that I'd created a new connection, then advised there was no record of the order at all. Youtube link to follow ...

[Curr946]

Geez 😕

[Bambino]

Permission is not implied, and if you told CS that you were recording the conversation you would have been cut off. If you made the recording surreptitiously, that is illegal.

[Curr946]

Well, it's a known fact those who scream the loudest get the most attention. Doesn't mean that attention is always favorable

[Cleoriff]

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@Anonymous wrote:

Permission is implied !

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This is a customer to customer forum. We can only give you the advice to complain via the correct route.

There is no point in you continually posting the same information on two threads. No one will give you different advice. Neither can we help you any further with this action you seem determined to take...

[Curr946]

@Bambino, O2 would simply have youtube take it down. They aren't going to start lawsuits over it

[Bambino]

The complaints process can take some time, and if you only recently made the complaint, you need to be patient. By all means complain here and on other social media, but if you want an official answer from O2 you need to go through the correct procedure.

[Bambino]

Where in any of my posts did I mention law suit? Recording someone over the phone without their knowledge is illegal. That's all I said. Don't put words into my mouth.

[Curr946]

.... The process can take up to 8 weeks. And after you can refer the complaint to the communication ombudsman

[Cleoriff]

Personally I think we are done here. 3 pages of repeating the same advice is rather silly...

[Curr946]

I didn't, I was just stating that it's not something O2 will waste there time on. Little techy there aren't we?