Upgrading Business Account problem

[Anonymous]

Has anybody else had problems upgrading their business account? When I recently tried to log in to my busines account I was told "All customers that have not signed into My O2 Business since December 8th 2015 will need to update their details. Click the link below and we will send you an email to help you to get set up" so I enetered my email address andwaited for the email. This was last week and I tried many times but never received an email. I tried using chat on two occasions but received varying replies as to why I didn't get the email ("the server is busy" and "We're having problems with the new business system") but still no email. I'd be interested to know if anybody else has experienced problems as I can't believe I'm the only business customer who wants to access thei accoun.

[MI5]

Not many business customers on here tbh.
Try your account manager or call 8002 for cs.

[jonsie]

8002 is your best option. O2's systems really are quite poor at the moment.

[Anonymous]

Thanks - I've called 8002 and amazingly got answered straight away in spite of the usual "we're really busy at the moment". Very helpful guy admitted that they are having a lot of problems with upgrading business accounts so I presume this is one of the "poor" systems and I'll have to be patient but It's difficult to run a business when I can't access my invoices!

[jonsie]

I hope they sort out things quickly for you....

[MI5]

One of many systems with issues - it's a complete shambles currently.

[Cleoriff]

Totally poor......lets hope it doesn't get worse over the holiday period. I don't hold much hope though

[adamtemp64]

My pc is down at present but will try another pc on Tuesday and see what comes up on login as I still help my stepdad manage his business account but no access to business myo2 on iOS devices as flash based !

Edit 

Update

The whole new myo2 business is down until end of week. (According to 8002)

But good news it is no longer flash based so should be able to link to my usual o2 login and help stepdad from my iPhone / iPad 

[Anonymous]

I am having the same problem. Trying to access my invoices to finish my VAT accounts but my password to MY O2 didnt work, so I tried to get a new and the links didnt work. Tried to get on the chat help, have not been able to get through for 24 hours. Called this morning and was told I needed to upgrade my account (why didnt they think it was a good idea to tell their clients that this needed to be done?), but they would now send me a new link to do so   and it could take up to an hour. Of course it never came. Called again about an hour ago and they now explained how I could do this myself and again the link didnt come through. Called again now, of course with the usual wasted waiting time and was now told they had a technical problem which could last 24 hours. Not sure why none of the others could have told me that or why they couldnt post this on the website. I asked if they could let us now when it was solved, no that was not possible, but I could try after lunch. This is supposed to be a business account, o2 is supposed to be in communications but one thing they cant do and that is communicate. Problems can occurr but it is how you handle them and communicate and solve them that is the benchmark of a company and o2 have failed on all acocunts. I have now wasted several hours and have missed the deadline for my VAT return. Thank you o2  and merry Christmas, pity you decided to close the business for Christmas very early , the rest of us cant afford to do so.

[jonsie]

O2 are having massive system problems, links don't work, bolt ons don't work but there is never any information on the website. This isn't acceptable. How many wasted minutes on phone calls could be avoided with a 'current issues' link on the home page? O2 really need to keep customers, consumer and business, much better informed.