Upgrading Business Account problem

[Anonymous]

Has anybody else had problems upgrading their business account? When I recently tried to log in to my busines account I was told "All customers that have not signed into My O2 Business since December 8th 2015 will need to update their details. Click the link below and we will send you an email to help you to get set up" so I enetered my email address andwaited for the email. This was last week and I tried many times but never received an email. I tried using chat on two occasions but received varying replies as to why I didn't get the email ("the server is busy" and "We're having problems with the new business system") but still no email. I'd be interested to know if anybody else has experienced problems as I can't believe I'm the only business customer who wants to access thei accoun.

[Cleoriff]

A current issues link sounds a good idea @jonsie. Problem is, who would take responsibility for keeping it updated and 'current'?

[jonsie]

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@Cleoriff wrote:

A current issues link sounds a good idea @jonsie. Problem is, who would take responsibility for keeping it updated and 'current'?

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O2 need to communicate any issues directly to customers. Every major utility company does it. Who keeps it updated is down to O2 themselves.

[MI5]

Someone within o2 must be keeping a list and tracking issues, Surely?

[Anonymous]

Hi @theoldschool and @john12,

I am Meri, the Community Coordinator here. I am sorry to hear you are having problems with your business accounts. If the issue is not resolved yet, please feel free to send me a PM and I will see what can be done for you