General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! upgrade

i am absolutly discusted with O2 customer service . have spent the last 3 days trying to change the colour of new ipone ive purchased, every one of those 3 days i have spent anything from an hour to an hour and a half on the phone pleading to speak t...

Stop phoning me from 01612776642

Receiving daily unsolicted calls from O2 on 01612776642. I have great difficulty speaking on the phone due to medical problems amd when I tried to speak to the woman that called yesterday, the vile creature just slammed the phone down on me. I tried ...

4G in Durham - hurrah

A month ago I got a text from O2 telling me that 4G was coming. A few days later, there it was. It is a better 4G signal than I used to get GSM. Marvellous Thanks. The university students have now arrived back so let's hope that extra capacity has be...

Resolved! O2 Refusing to give me my money

Any one else had this problem ?I have been waiting since 2nd week of August for )2 to pay back my £184 taht they owe me..they have lied and lied sying it will be in my bank.I had one manager mid September telling me "I promise it will be in your bank...

Are O2 falling behind with 3G? they are losing customers.

For a few years, I've been on an annual lads week out on a narrowboat. Four of us have smartphones which we use for navigation, and finding places to eat and drink. We understand canals are not the highest priority for coverage, but around the Midlan...

02 open discount....will it work

I've be sent a friends and family 30% discount code from o2 open (family member in the RAF). I'm looking to upgrade to the new Sony Z5. When I asked someone on the online chat they said the o2 open code may not work on the Sony Z5 but they weren't en...

Resolved! Downloading monthly bill pdf

The new website does not appear to offer the facility to download a pdf of my monthly bill.I could in the past. Live chat was hopeless.

A bit of a moan and a Thank you

I had awful bother trying to upgrade two mobiles over the phone after being hung up on time and again and being promised new contracts to sign with nothing coming through, delivery dates for new phones and nothing arriving. Eventually I phoned in and...

Disappointed...

I have a pay monthly contract for a mobile phone and tablet. All was going well until a few weeks ago when I received a bill for over £230. I contacted O2 and was told that the excessive bill was due to a system error and that it would be corrected r...

DON'T buy insurance!!

O2 insurance. Buy a phone, I'm paying £70 a month including the most expensive insurance. £12.50 a month. I was told when I bought the phone it covers anything at all and a new phone within 48 hours. Sunday I had my phone taken, Insurance office only...