Monthly package consitently exceeded

Anonymous · ‎19-01-2016

Hi guys,

for the past 4 months, I have exceeded my data package (250MB) half way through the month and I had to buy a bolt on most of the time.

My browsing hasn't changed and I haven't added new apps. I have contacted customer services who were unable to tell me what is draining my data. I haven't been able to get any advice and I am tried of having to buy a bolt on every month. Can you make any suggestions?

I have a samsung, only use facebook and mostly use wifi.

This is my last attempt before I consider switching 😞

viridis · ‎19-01-2016

Call cs and increase your data allowance

viridis · ‎19-01-2016

You can also check what is using the data in settings / data usage

Bambino · ‎19-01-2016

Manually turn off your data in settings when you're not using it.

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jonsie · ‎19-01-2016

Also make sure you go into wifi settings and untick the box for smart network switch.

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MI5 · ‎19-01-2016

250mb is nothing in these days of smartphones and what they do, so I'm not surprised you exceed it.
As mentioned, I would call CS and increase my data permanently to at least 1gb.

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gmarkj · ‎19-01-2016

not sure if this is directly comparable (i have a sony rather than a samsung) but if you go into settings there is a section called wireless and networks and then a sub-menu called data usage.

once you set it up (monthly data limit and date for reset) this will show which apps use data each month and how much.

you can also get an app to track how much data you are using (there are loads on the play store) if you prefer.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Curr946 · ‎19-01-2016

I agree that 250mb is nothing, but if you have not changed phones, installed new apps and not increased your browsing habits then I understand your concern. However, sites are updated all the time, and so are the apps. Example the new update to facebook app (for windows anyway) now automatically plays videos. This might be ideal on the desktop, but not on mobile. Basically my phone is streaming down video that I have no interest in watching. You might want to have a look at your existing apps and any change logs they have released.

Current Phone: Sony Xperia XZ Premium