Upgrades and contract renewals

[Anonymous]

Yesterday I had the most bizarre conversation with someone on the disconnections team. Have been with o2 for 7 years, and coming up for renewal of a 24 month contract. Found a deal fair bit better than the one CPW/o2 offered so phoned for my PAC code and the guy I spoke to didn't even offer to negotiate or keep my business. Stark contrast from other renewals I've been through! He said something about o2 mobile migrating and they can't do any deals. Don't understand what's going on but it seems bizarre. He couldn't give me my PAC code quick enough. I've had no problems with o2 for 7 years and they've always been really helpful. Seems a shame to loose all that loyalty but I will move to get the better deal.
Has anyone else had this experience and know what's going on?

[Anonymous]

I en-quired about upgrading a cpw/o2 contract, no mention was made to being migrated to o2 direct...
Actually 1 of the reasons i didn't was the fact i would rather deal with o2 customer services.
Is anyone sure of the fact you get migrated to o2 ???
How do i get migrated, by upgrading or changing tariff, or will they eventually move sim only customers onto o2 direct as well?