General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Mandatory Insurance or not Mandatory Service?

Just got my upgrade to a Desire.I had to have the £7.50 insurance but I could cancel by phoning within 14 days.I cancelled as fast as I could. They still charged me for the first month but after another call my account is being credited with the mont...

Has this been reported before ?

http://www.which.co.uk/news/2010/08/pre ... =rss156452

O2 are entitled to a report from ACS Law

On the 19 Nov 09 ACS Law working for a German company called Digprotect http://www.techdirt.com/blog.php?company=digiprotect, received a court order (Norwich Pharmacal Order)(NPO), which ordered many british ISP's to reveal names and addresses of cus...

IPhone Faulty on Monthly Contract - O2 Hopeless

My son phoned 02 today as his iPhone is almost unusable after Apples latest upgrade. Apple have admitted the problem to my son but claim they are working on it.So he phoned 02 where we pay £35 a month. They said tough the phone is out of warranty and...

terrible 02 service

I WAS CHARGED GBP 81.00 FOR THE NUMBER WHICH I NEVER USED. THE NUMBER HE SAID IS THE 118 - THE ACTIVE DIRECTORY.I REQUUESTED THE STATEMENT AND THE STATEMENT SHOWS 48 CALLS TO 118 CHARGED@1.7 PER CALL & COSTED ME 81.00 WHICH IS REALLY ANNOYING. THE CA...

fraudulent charge

Hello. On August 18th, there was a charge made on my Visa card that I did not authorize. Somebody somehow has gotten a hold of my card number and has fraudulently used it to purchase US$314 of product from O2 that I did not order. You see, I live in ...

MY 02 SIM HAS BEEN BLOCKED!!!

so, my o2 sim has been blocked for quite a long time now.and i really dont know what to do with it.I DONT NEED THE PUK CODE, cos when i put my sim in, it never says "enter PUK code" :womanindifferent: so i really dont know what to do. i have contacte...

Why does the time go forward by an hour

Why does the time on my phone (set to auto update) go forward by an hour? It seems to be something on the network and I have experienced this a number of times, as have other on O2. It does not happen to other networks. I set my alarm for 7am today a...

Ordered a laptop, still no details of me

Hey guys yesterday eavening I ordered a laptop but was required to pay a £100 deposit because of my current credit rating but i paid it anyway.After I submitted the order I checked my bank balance and the £100 has been taken but I have recieved nothn...

mums iphone 3gs

hi everyone, this is my first post! my question is, i am currently due an upgrade and i want the iphone 4 but it is a bit expensive on o2. but my mum has the 3gs and doesn't really know how to work it and she said that i could have it but is it not a...