Positive Feedback - Atisham

[cozzie2002]

I wanted to post a massive thank you on here for Atisham (Upgrades & Retention Department) who has single handedly restored my faith in 02.

After taking on a new contract and moving over from EE, I had a diabolical experience from various teams, passed from pillar to post trying to resolve an incorrect contract cost. Sound simple right....apparently not 🫣😂

This was until I got through to Atisham (approx 9th person into a 2 hour call) who not only was patient but actually resolved the matter instantly. Top tier customer service skills and I'll be honest I would have him upskilling the rest of the 8 people who could learn a great deal.

Keep being you Atisham and, thanks again for saving and 02 customer who was about 2 minutes from cancelling the contact 👏👏

[pgn]

Tagging the Forum manager @Dave-O2 who may reach out to you next week, @cozzie2002 - for some more info to ensure your praise gets back to the correct team and individual.

Thank you.

[TallTrees]

That's very good news and kind of you to give praise to Atisham @cozzie2002 

[Dave-O2]

Thanks @pgn 

@cozzie2002 I'm glad to hear that you've had a great experience 😊 

So I can get this sent to the relevant area, can you please PM me your mobile number and the date/time of the call?

Thanks.