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Positive Feedback - Atisham

cozzie2002
Level 1: Joiner
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Registered:

I wanted to post a massive thank you on here for Atisham (Upgrades & Retention Department) who has single handedly restored my faith in 02.

 

After taking on a new contract and moving over from EE, I had a diabolical experience from various teams, passed from pillar to post trying to resolve an incorrect contract cost. Sound simple right....apparently not 🫣😂

 

This was until I got through to Atisham (approx 9th person into a 2 hour call) who not only was patient but actually resolved the matter instantly. Top tier customer service skills and I'll be honest I would have him upskilling the rest of the 8 people who could learn a great deal.

 

Keep being you Atisham and, thanks again for saving and 02 customer who was about 2 minutes from cancelling the contact 👏👏

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pgn
Level 77: Grand Master
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Tagging the Forum manager @Dave-O2 who may reach out to you next week, @cozzie2002 - for some more info to ensure your praise gets back to the correct team and individual.

Thank you.

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TallTrees
Level 51: Absolutely Fabulous 
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That's very good news and kind of you to give praise to Atisham @cozzie2002 

 



HAPPINESS IS BEE SHAPED

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Dave-O2
Community Manager
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Thanks @pgn 

 

@cozzie2002 I'm glad to hear that you've had a great experience 😊 

 

So I can get this sent to the relevant area, can you please PM me your mobile number and the date/time of the call?

 

Thanks.

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