on 19-10-2024 20:31
I wanted to post a massive thank you on here for Atisham (Upgrades & Retention Department) who has single handedly restored my faith in 02.
After taking on a new contract and moving over from EE, I had a diabolical experience from various teams, passed from pillar to post trying to resolve an incorrect contract cost. Sound simple right....apparently not 🫣😂
This was until I got through to Atisham (approx 9th person into a 2 hour call) who not only was patient but actually resolved the matter instantly. Top tier customer service skills and I'll be honest I would have him upskilling the rest of the 8 people who could learn a great deal.
Keep being you Atisham and, thanks again for saving and 02 customer who was about 2 minutes from cancelling the contact 👏👏
on 19-10-2024 21:29
Tagging the Forum manager @Dave-O2 who may reach out to you next week, @cozzie2002 - for some more info to ensure your praise gets back to the correct team and individual.
Thank you.
on 19-10-2024 21:44
on 19-10-2024 21:44
on 21-10-2024 11:00
Thanks @pgn
@cozzie2002 I'm glad to hear that you've had a great experience 😊
So I can get this sent to the relevant area, can you please PM me your mobile number and the date/time of the call?
Thanks.