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Paul112 · ‎16-08-2016

I've just attempted an early upgrade for the note 7, everything went OK until confirming order then a something went wrong error popped up, payment has been taken. Upgrade customer service said the orders still live and all I need to do is click the link to confirm but I keep getting the same error

Paul112 · ‎18-08-2016

The links I have to complete the order don't load anything now, It let's me go ahead to try again but reluctant to until my money clears back in my account was told by CS yesterday outbound sales will be ringing still waiting on that call

Toby · ‎18-08-2016

Let us know how you get on @Paul112. We're ensuring the upgrade process is being looked to see if it can improve for anyone having difficulty.

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Paul112 · ‎19-08-2016

Just an update to let everyone know I finally get the order done today, although I have had to pay again hopefully it won't be long before the money clears back onto my account.

Thanks for your help everyone it's much appreciated.

MI5 · ‎19-08-2016

Good news. Glad you got sorted eventually.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎19-08-2016

Good to hear @Paul112. Keep checking your bank though. Hope the refund is processed quickly...

Veritas Numquam Perit

jonsie · ‎20-08-2016

Messy and stressful but thankfully done now. Hope the refund comes through quickly.

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