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Paul112 · ‎16-08-2016

I've just attempted an early upgrade for the note 7, everything went OK until confirming order then a something went wrong error popped up, payment has been taken. Upgrade customer service said the orders still live and all I need to do is click the link to confirm but I keep getting the same error

Toby · ‎17-08-2016

Thanks Paul,

I'll talk to the rest of the team. If you have any screenshots of what you see, please feel free to send me a PM (or post it here).

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Anonymous · ‎17-08-2016

I'm having the same issue. I was told to try again today as it would be fixed but it's still not working keep getting then error and told to ring 202

MI5 · ‎17-08-2016

Send a pm to @Toby and I'm sure he will help you @Anonymous

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Paul112 · ‎17-08-2016

@jonsie I've checked bank money only taken once fortunately it even lists type of transaction with authorisation code etc @Toby thanks I'll PM dome screenshots to you

Anonymous · ‎17-08-2016

Having same issues. Went through upgrade process online til the final part where I was redirected to a 'something went wrong'.

Went in store where even they were unable to pre order one through their system.

Have received a text from o2 saying I wasn't charged and all is fixed, however when I go to upgrade I immediately get given a choice of either:

Continue with your check out where you left off
Or
See your phone upgrade options

Both of which lead me to a 404/something went wrong/error page. Am completely unable to do anything.

MI5 · ‎17-08-2016

As it's supposed to be fixed I would send a pm to @Toby for assistance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Beenherebefore · ‎17-08-2016

If Toby is being told it's fixed, even he is being mislead by those responsible for their IT systems.

"My life is a facsimile of a sham"

Cleoriff · ‎17-08-2016

@Beenherebefore wrote:
If Toby is being told it's fixed, even he is being mislead by those responsible for their IT systems.

Quite true...and we have two threads running now about this issue. It's no better at all...

Veritas Numquam Perit

Paul112 · ‎17-08-2016

Just been looking at the o2 Facebook page and according to that people with failed orders will be getting a call to rectify the issue

Toby · ‎18-08-2016

Hi everyone,

How are you getting on today? We have been sharing feedback with the rest of the team to see if any improvements can be made. Experiences from today would be immensely helpful.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.