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Hi all!
I hope you are all doing well. 
Thanks for all of your views on here around the rewards program, forum structure and content, among other features. It is clear there are some frustrations, as well as some great ideas emerging. We want to try and address as many as we can and have discussions about certain topics so that we can move forward in a constructive way.
Here are a few things we are reviewing:
Rewards
- We are looking into what kind of activities are needed for each level of rewards. This includes making sure certain helpful actions are favoured even more than they are now, to represent as much quality as possible when we reward members.
- We are also looking into potential options of donating rewards to charity. This will be a long-term goal though, as we have not done this before in the network; we will do research into options.
- The monthly rewards announcement might go through some changes - rewards are personal for each member, so we may simply announce that they are on their way, rather than publicly list who got what.
Forum content
- We’re reviewing what kind of content can be posted where. Our initial thoughts are that all mobile/tablet device discussion, as well as open discussion and feedback about O2 and its services will go in the ‘Discussions and Feedback’ section. We definitely encourage all other unrelated discussions to continue, but that will be limited to the Off-topic section. We will have an open discussion on this, and make it very clear in a semi-guideline post, where regulars and newbies will know what to post and where.
- We’re looking into options of finding a URL for ‘Unread posts’ without off-topic content included, making it easier for those who purely want to offer advice to be able to bypass unwanted content.
- We will create guides on what Kudos is for and how to use it, and will hold an open discussion about it. We are also open to changing its name if this is something that may make it easier to understand.
Guidelines
- We will include some additional points and other changes into the Community Guidelines for clarity. We’ll hold an open discussion to hear your views.
Forum Structure
- We will also look into for example removing ‘Unanswered threads’ form the bottom of the community homepage and will be thinking of a replacement box - this has been mentioned by some of you as well. Again, we would like to read your views on this too.
We are approaching Christmas and are busy planning the next year ahead, but will begin these discussions and reviews when we can. We want to concentrate on each of the topics separately to give them all the attention they deserve. Also, the community team may stick with certain aspects as they are, but we want to try and be as open as possible with our reasoning and approach. There will undoubtedly be some aspects that some will not like, but hopefully we can alleviate some frustrations and enable us all to have fun here, whilst at the same time continue welcoming new members into this great community of passionate people.
I look forward to opening up the discussions around each of these areas in more detail soon. I hope you have a great week. 
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Merely banterior @Toby
You guys have a difficult job but sometimes you read more into content than the actual intent #justsaying 
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I know you all, so I know your intentions are perfectly peaceful most of the time
However, the content itself is what many people (especially newcomers) will see and at times it can only be understood by those who know you and know what your intentions are. New and less-regular members can find it difficult enough to join new communities at times, so its my job to make introductions easier and therefore this means that at times banter needs to be looked at closely.
@Toby wrote:
Hi jonsie,
I know you all, [snipped}
For one moment I thought we were going to be treated to some Shakespeare. In Henry IV Part 1 the Prince says " I know you all, and will a while uphold the unyoked humour of your idleness". Quite apposite for a Mod in current circumstances, don't you think? 
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I'm a community coordinator Gerry, not a moderator
EDIT: If we can all get back to the OP's aspects in this thread as a focus, that would be great. Thanks
@Toby wrote:I'm a community coordinator Gerry, not a moderator
Oh I am very sorry for that error. I honestly meant no offence. I have no idea whatever what a Community Co-Ordinator does as opposed to a Moderator.
Gerry
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I can create a thread about what my role entails if that would help? Happy to do so everyone
@Toby wrote:
Hi Gerry,
I can create a thread about what my role entails if that would help? Happy to do so everyone
Not necessary on my account, thanks. I won't be hanging around much longer - make your job a tad easier. Others may well be interested though.
Gerry
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@Toby wrote:
I know you all, so I know your intentions are perfectly peaceful most of the time
Not me. My intention is to get the community coordinater in my sniper sights, hit record on the old share button and then BLAM.
Then of course upload to YouTube and put on here.
But apart from that, yeah peace man.
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@viridis wrote:
@Toby wrote:
I know you all, so I know your intentions are perfectly peaceful most of the timeNot me. My intention is to get the community coordinater in my sniper sights, hit record on the old share button and then BLAM.
Then of course upload to YouTube and put on here.
But apart from that, yeah peace man.
Just so we're clear guys, viridis is talking about Battlefield 4 on the PS4 here! 
Back on topic though, we will have discussions on each of these points when we can to see how we can all get the most out of the community going forward. I have no doubt many well though-out points from everyone will be shrared, so it should be interesting!
