Unlocking my phone

[Anonymous]

I seem to be running round in circles at the moment trying to unlock my phone.

I sent in the form (android phone 18 months into 2 year contract) and got a mailed reply saying it's not an O2 phone. (And also giving me an email address to reply which apparently doesn't work any more - not really part of the problem except it's very unprofessional).

I paid O2 a hefty sum at the beginning of my contract & am paying them monthly for the contract & phone. How is it not an O2 phone? Or am I missing something obvious :s

TIA to anyone with ideas.

[MI5]

Call CS on 202 and discuss it with a real person.

[Cleoriff]

No reason why this shouldn't unlock? Android....18 months old....seems a bit weird to me.. if as you say you bought it direct from O2...:smileysad:

[Anonymous]

Did you get the phone directly from O2 or Carphone warehouse?

[MI5]

Makes no difference. If the phone is locked to o2 they are legally obliged to unlock it - OFCOM rules.....

[Anonymous]

Ahh ... I got it from Carphone Warehouse but I pay O2. That could explain it. 

Thanks for the suggestion.

[MI5]

If it came from CPW (not one of their online outlets like mobiles.co.uk) it will be unlocked already, so no need for an unlock code.

[Anonymous]

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@MI5 wrote:
Makes no difference. If the phone is locked too2 they are legally obliged to unlock it -OFCOM rules.....

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It does make a difference and that is why it got declined. CPW mobiles lock to the first sim card/network used so chances are that it will be locked,but all you need to do is contact them and request the code. Hope this helps

As for Ofcom rules:

Handset locking policies can differ from provider to provider or can depend on the type of device and package being sold to you.

The table below gives you advice on what you can expect if you purchase a handset directly from your mobile provider.

[jonsie]

Only iphones lock to the first sim....

[MI5]

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@Anonymous wrote:

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@MI5 wrote:
Makes no difference. If the phone is locked too2 they are legally obliged to unlock it -OFCOM rules.....

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It does make a difference and that is why it got declined. CPW mobiles lock to the first sim card/network used so chances are that it will be locked,but all you need to do is contact them and request the code. Hope this helps  

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That only applies to iPhones and I belive we are talking android here, which, as I said already, are not locked if bought directly from CPW.