23-11-2015 13:57 - edited 23-11-2015 13:59
23-11-2015 13:57 - edited 23-11-2015 13:59
i have been going through the process of unlocking my iPhone fron O2 now for over a week. I have had various communications through your chat line and received the last email telling me to connect to iTunes and that would be it. I did this 24 hours ago but my phone is still locked. How much longer will I have to wait for the unlocking?
on 23-11-2015 14:20
on 23-11-2015 14:20
on 23-11-2015 14:10
Call customer service. If you have the latest ios there is no need to connect to iTunes. I presume you have tried a different network sim already.
on 23-11-2015 14:20
on 23-11-2015 14:20
on 23-11-2015 14:36
It's a BT Mobile sim which I believe is provided by EE. Thanks for interest
on 23-11-2015 14:51
on 23-11-2015 14:51
Not 100% certain but that might be the issue, If BT isn't recognised as a carrier by Apple it won't activate on that sim so it's worth trying a sim from one of the main providers not the MVNO's.