service in shop

Anonymous · ‎22-11-2015

I went into O2 shop in Reading at about 13.00 there was 4 salesperson at the rear of the shop 1 person at front asking peoples names and entering on laptop ready for when salespeople finish. The people on the list was going out of shop who was on the laptop surely if the go out the shop then their names should be taken off the list. I was in the shop a good hour before l got seen. Then it only took 2 minutes to answer.

there wasn't any managers in the shop at the time.

Cleoriff · ‎22-11-2015

Hi @Anonymous Yes it does seem a bit of a weird set up.....did you get your problems solved though?

Veritas Numquam Perit

MI5 · ‎22-11-2015

You would be better off raising the query with the shop. We'd have no idea why they were doing that?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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jonsie · ‎22-11-2015

Appointment only by the sounds of it. ....just crazy!

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Anonymous · ‎23-11-2015

Wasn't a so called o2 guru was it

Toby · ‎23-11-2015

Hi @Anonymous,

Sorry to hear you didn't have the best time at the shop. Had you booked an appointment or did you just make a visit? We'll look into this, but I just need to know exactly what happened

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Anonymous · ‎23-11-2015

At first I thought it was an appointment for a guru but I also think it might be people wanting a particular phone & the shop was taking names for when new stock came in. I could be wrong