Unlock my iphone 6s - waiting since 5 months now

[Anonymous]

Dear O2,

I bought an iphone 6S few month ago, and I had to move abroad 2 months ago. I kept my o2 plan which I don't use, but I need to put an US sim card into my iphone to use it.

I contacted you 2 months ago to unlock my iphone and you told me that you started the process to unlock it and it should take few days.. I wait for 3 weeks without any email or anything from your part.

I decided to contact you again regarding this issue, and you told me that now you will unlock it in urgence, so it would take less than 3 days...

I am waiting for more than 2 weeks now... 

I don't understand what is wrong with your unlocking process? I don't use my iphone i bought for 2 months now, just because the people i spoke to on the O2 chat don't know what they are doing.

So please I am asking you a 4th time : Can you please unlock my iphone??

If you can't - can you refund me please?

Best regards, and really look forward for your reply

David

[Cleoriff]

Hi @Anonymous You aren't talking to O2 here....  this is a customer to customer forum.

You could ring from abroad and speak to customer services This is the number to phone from abroad.....for pay monthly customers... +44 3448090202 Free   ...For PAYG +44 7860 980 202 International rates 
However as you are no longer in the UK you wont be able to unlock this phone as you are no longer using the O2 network.

Edited to add ...there was a restriction on unlocxking the iphone 6s immediately on purchase. This has always been the case with new iPhones bought from O2...

[Anonymous]

Hi @Cleoriff

Firstly, I still come back one or 2 days each 2 months in UK. And i am using my o2 sim card in US also. (I have a hudge bill each month because of that)

So technically i still use my o2 plan

Secondly, if it wasn't possible to unlock it, why 2 times, an agent garanteed me that my iphone will be unlocked in 3 days? Do you think there are liars? Or do you tell me that they don't know what they are talking about?

Many thanks

David

[Curr946]

I'm sure you don't get an unlock code for iphones. IIRC once o2 put the request through, it's Apple who unlock it via iTunes

[Cleoriff]

Hi @Anonymous Apologies I wasn't aware you came back so frequently even for such a short time. I would honestly advise you to try this unlock when you get back. You can do it through MyO2 http://www.o2.co.uk/myo2

Also have a look at this unlock guide here http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294

The thing is it can take up to 72 hrs to unlock (though normally much quicker) so you need to get this done as soon as possible

http://www.o2.co.uk/help/phones-and-devices/unlocking-your-iphone-and-using-it-on-another-network

You could try the MyO2 route first though. As soon as you go into your account  and scroll down to the bottom of the first page you will see this....just follow the instructions given

[MI5]

Have you tried a US sim in It recently?

[adamtemp64]

The iPhone 6s was launched end September so is only 3 months in to the usual 6 month locked in period.

The only exception is if you have paid the CCA (device plan) off in full

I tested this just before my trip to the Caribbean and was told unlock not available.

If all you have used is the live chat then yes the level of knowledge is lacking and regular false info is given out

If you have the transcripts of the live chat follow the complaints procedure at the bottom of this page so these issues are addressed

[Anonymous]

They won't unlock it via the usual way until at least March/April, follow @adamtemp64 advice to get it unlocked now if you wish

[adamtemp64]

I can confirm policy has not changed yet

"O2: Thanks for asking us to unlatch your device. We're sorry we can't do this for you, we've sent you an email to explain."

Received after a myO2 request today

[Cleoriff]

With hindsight @adamtemp64 it's all a bit confusing as the thread title states waiting '5 months now'. Hardly likely as this model was only released 3 months ago...(unless the op has paid off the device plan in full of course)