Unlimited Text Messages are NOT what they seem

[Anonymous]

Hi O2,

The terms of my contract give me UNLIMITED text messages.  Imagine my surprise then, when i looked at my bill to see it is £6 higher than what it should be.

This is because:  If i add 3 recipients into a TEXT MESSAGE and send it, you define that as a PICTURE message to 3 people and charge me 3 x 33p.  Which equates to 99p for 3 TEXT MESSAGES!

As i have unlimited texts, how do you justify that?

NOT IMPRESSED!

[Cleoriff]

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@gmarkj wrote:

I think it's very devious of Facebook to force people to have 2 apps, when previously 1 did it all.

If I have to use FB messenger then I use the web, usually the mobile version. Gets the job done.

Plus given the ridiculous size of the regular app (circa 250Mb!!!) I don't want another one!!

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Must admit..I do mine via PC...usually

[jonsie]

I can honestly say in all the years with O2 I have never been caught out with extra charges. Maybe it's just me but I set the phone up so it tells me exactly what I need to know.

[Fellwalker]

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@MI5 wrote:
Options such as whatsapp, viber, line, BBM, Facebook etc can be used as FREE alternatives.

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To an extent - they use either your mobile data or your internet data, so they don't have to charge for the transmission. So there is a cost to using those, which is hidden rather than charged for individually.  Also, Whatsapp does charge after the first year.

[MI5]

Whatsapp is free on iOS for ever and they all can be used on WiFi too (usually free in bars, shops, restaurants etc) if you don't have a data allowance.
The pertinent point is that a picture sent over Whatsapp is FREE compared to 40p a time for each MMS.

[jonsie]

It's strange....I've had WhatsApp for 3 years now and never paid a subscription......

[MI5]

If you keep ignoring the messages that you need to pay because the 12 months is up they give up chasing you for money after a while and you don't have to pay

[Fellwalker]

Astounding