06-09-2012 00:16 - edited 06-09-2012 08:41
06-09-2012 00:16 - edited 06-09-2012 08:41
I was overseas for the weekend.
On Saturday I got a text saying I needed to call them because I was overseas and they wanted to check my phone wasn't stolen.
Fair enough, so I called them.
My phone got cut off on Sunday.
So I called again. They apologised and enabled my phone.
On Wednesday morning (back in the UK) I got a similar text, and then my mobile got cut off.
I phoned and the person on the phone made some excuse and re-enabled my phone.
Tonight at 21:21 the same thing happened.
The O2 call centre closes at 21:00.
So I now have no phone until the morning, at which time I can phone some person to re-enable my account for some un-known period of time.
The irony is that my account is some £25 in credit.
on 06-09-2012 10:48
on 12-09-2012 11:32
on 12-09-2012 11:32
I can sympathise. I have just had the 02 couldn't give a **bleep** treatment. I made the mistake of ordering a new phone. At the time I was led innocently from my account via 'update now' and, unknown to me, treated like a new customer, not one who has been around for over 20 years. As such they gave me a new account and new phone number. When the phone eventually arrived it opened a can of worms. Right now I have no 02 connection - they cut me off and it's down to me to call them to reconnect! Yesterday morning I spent 30 minutes talking to one of their 'gurus' who gave me a load of rubbish, told me to wait 24 hours while everthing was put right. This morning I learnt - from another of their 'gurus' - that I'd been given the round around! If it wasn't so frightening it would be a tv comedy laugh. Beware if you're an existing customer who wants to update - 02 will treat you like a new customer. It's sharp practice and the basis of a complaint!
on 12-09-2012 13:14
on 12-09-2012 13:14
on 12-09-2012 14:00
I shall write up my experiences and send to the consumer editors of some national newspapers. Hopefully they will publish as a warning to others.
on 12-09-2012 14:17
on 12-09-2012 14:17
I seriously doubt that but go ahead and knock yourself out
@Anonymous wrote:I shall write up my experiences and send to the consumer editors of some national newspapers. Hopefully they will publish as a warning to others.