Unauthorised account with O2

on 18-06-2016 23:54
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on 18-06-2016 23:54
Accepted Solutions

on 20-06-2016 18:21
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on 20-06-2016 18:21
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on 19-06-2016 00:15
Hi @Anonymous it really seems as if there has been a major mistake made on your account. You need to put in a complaint following this link http://www.o2.co.uk/how-to-complain
Veritas Numquam Perit
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on 19-06-2016 04:10
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on 19-06-2016 04:10
I would also Google 'CEO O2' and email his office with a contact number. But this needs sorting now as getting O2 to remove the marker on your credit file is anything but easy. Keep a record of all calls made and the names of people you have spoken to.
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on 19-06-2016 09:54
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on 19-06-2016 09:54
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on 19-06-2016 10:07
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 19-06-2016 13:32
Anyway a complete nightmare, CPW needs a kick up the backside. Do as suggested and look up the CEO of O2 and email his office.
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on 19-06-2016 13:46
I assume the fraud team would need to be involved

on 19-06-2016 19:18
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on 19-06-2016 19:18
Thankyou everyone I will have to go higher abd use the links you have given me ,, it occurs to me though that CPW did not protect me data to allow this to happen
thanks again
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on 20-06-2016 09:59
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on 20-06-2016 09:59
Hi @Anonymous,
Welcome to the community. I'm Toby, the Community Head. what was the last thing CPW said to you?
Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

on 20-06-2016 18:18
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on 20-06-2016 18:18
Thankyou btw

