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Unable to Reach Customer Service

HM1
Level 1: Joiner
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Hi everyone,
I have recently rejoined O2 having been with Virgin for for the last few years and am not enjoying the lack of customer service so far, is it just me that finds it incredibly difficult to just get through to someone real?!

have never had so much trouble to simply just be able to speak to someone. The automated phone system is awful and ends the call without even transferring it, and when I try to initiate a chat online it always tells me there is no-one on the team available!

I ordered an additional SIM card on 23rd November which has been in pending status since and all I want to know is what's happening, on the one occasion I was able to reach someone, 2 weeks after I placed the order, they recommended I wait another 48 hours and then if no movement contact them again....and here I am unable to reach anyone! 

Just interested in other peoples O2 customer service experiences and if there are any tried and tested ways outside of the norm to reach someone.

 

Thanks

Paul

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MI5
Level 94: Supreme
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@HM1 

It's all about contact deflection these days.

If you message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this (scripted response, sorry.)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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HM1
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Thank you MI5, I will drop them a line on Facebook, you are right it really is all about contact deflection and more companies seem to be adopting this approach unfortunately.

Anyway, thanks again.

 

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madasaf1sh
Level 66: Unequalled
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Took me 3 minutes to get through to someone the other day at lunchtime to speak to someone about my partners contract. 

Just wait until you see the complete AI driven call centre that Telefonica have developed, it gets rid of human call takers near enough completely...

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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Good luck @HM1 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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