o2 40% discount and gift hamper

[JJ_x]

I am usually very cautious when it comes to cold calling, but I fell for the aforementioned scam.

I would say it was very sophisticated. The woman calmly explained I had been selected for a discount, she had ALL my details, I mean everything, from how many lines I have, my address, my bank details, EVERYTHING! I had no reason to doubt she was not from o2 because she had all my details.

it didn’t even registered as alarming when she asked me for my card details, to verify my address!

I received different texts and emails whilst on the phone to her confirming what she was saying. One email was legit, as she changed my o2 password whilst on the call. The other email was a dodgy looking o2 promotion email, with the supposed details of my discount.

she said her colleague will call me next and stressed it is very important I answer the call.

By this time, I was not happy with what had happened and I went into my nearest o2 shop, in which they confirmed it was a scam. The o2 staff helped me gain access back to my account, as they had changed my email address and password and luckily we stopped them in their tracks before they could do some major damage.

it was very scary! Please be cautious everyone!  

[pgn]

A very close shave, @JJ_x 🥵

Just to be safe, as you verified your credit card address with this scam caller, please do check with your card and bank account provider that all is as it should be. And thanks for writing up your experience, most timely!

[Dunks52]

I’ve also had this phone call a gentlemen called me first then transferred me to a female who checked my security answer told me it was wrong and asked me to confirm the last 4 digits of my account number I pay my direct debit from they sent me codes from the O2 number I have saved from other things O2 have done for me told me someone from the verification team would call me later that day or next and would be sending a pair of free AirPods new exactly how much my latest bill was all the phone numbers on my account everything. Didn’t think twice about it being a scam 

[JanetClark]

Exact same thing happened to me today. 50 to 40% of my bill for six months and gifted a new iPhone. Free of charge coming tomorrow. I’ve had Texts emails even on my O2 account. I’ve had notifications saying that my new phone will be delivered tomorrow with a new phone number. I have contacted O2 myself and they said it’s fraud but I am also still receiving taxes stating my new phone is coming tomorrow which I didn’t ask for. And I’ve ended up having to change all my security on my account. I am so extremely worried and concerned about this. Can someone help 

[Bambino]

@Dunks52, @JanetClark 

If you’ve been the victim of a fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Marmite1]

I just had the same, very authentic sounding call with this proposition. They sent reset links and asked me to read back the one-time authentication SMS - which is where I twigged this is a fraud and ended the call. 
A very sophisticated crowd, hope they're found and shut down.

[Oxonian]

@Marmite1- well done for recognising the fraud and not falling for it ! 

@JJ_x @Dunks52 @JanetClark - if any handsets or accessories do turn up, please be extremely careful as to what you do with them ; you certainly do not want to hand them over to the scammers.     

[Marmite1]

Well, this crowd is nothing if not persistent! I had another call from a spoofed UK number, saying they sent me an e-mail with a link to partake of an offer - being wise to this now I checked the e-mail domain "o2customerservices.com" - sure enough it's not o2 - but below are the "whois" owner details:

Domain Name: o2customerservices.com

Registry Domain ID: 2822739977_DOMAIN_COM-VRSN

Registrar WHOIS Server: whois.godaddy.com

Registrar URL: https://www.godaddy.com

Updated Date: 20**Personal info**T11:24:07Z

Creation Date: 20**Personal info**T11:24:06Z

Registrar Registration Expiration Date: 20**Personal info**T11:24:06Z

Registrar: GoDaddy.com, LLC

Registrar IANA ID: 146

Registrar Abuse Contact Email: abuse@godaddy.com

Registrar Abuse Contact Phone: +1.4806242505

Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited

Domain Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited

Domain Status: clientRenewProhibited https://icann.org/epp#clientRenewProhibited

Domain Status: clientDeleteProhibited https://icann.org/epp#clientDeleteProhibited

Registry Registrant ID: Not Available From Registry

Registrant Name: Registration Private

Registrant Organization: Domains By Proxy, LLC

Registrant Street: DomainsByProxy.com

Registrant Street: 2155 E Warner Rd

Registrant City: Tempe

Registrant State/Province: Arizona

Registrant Postal Code: 85284

Registrant Country: US

Registrant Phone: +1.4806242599

Registrant Phone Ext:

Registrant Fax:

Registrant Fax Ext:

Registrant Email: Select Contact Domain Holder link at https://www.godaddy.com/whois/results.aspx?domain=o2customerservices.com

Registry Admin ID: Not Available From Registry

Admin Name: Registration Private

Admin Organization: Domains By Proxy, LLC

Admin Street: DomainsByProxy.com

Admin Street: 2155 E Warner Rd

Admin City: Tempe

Admin State/Province: Arizona

Admin Postal Code: 85284

Admin Country: US

Admin Phone: +1.4806242599

Admin Phone Ext:

Admin Fax:

Admin Fax Ext:

Admin Email: Select Contact Domain Holder link at https://www.godaddy.com/whois/results.aspx?domain=o2customerservices.com

Registry Tech ID: Not Available From Registry

Tech Name: Registration Private

Tech Organization: Domains By Proxy, LLC

Tech Street: DomainsByProxy.com

Tech Street: 2155 E Warner Rd

Tech City: Tempe

Tech State/Province: Arizona

Tech Postal Code: 85284

Tech Country: US

Tech Phone: +1.4806242599

Tech Phone Ext:

Tech Fax:

Tech Fax Ext:

Tech Email: Select Contact Domain Holder link at https://www.godaddy.com/whois/results.aspx?domain=o2customerservices.com

Name Server: NS37.DOMAINCONTROL.COM

Name Server: NS38.DOMAINCONTROL.COM

DNSSEC: unsigned

[MI5]

Report it to godaddy for removal.