Scam

[RJB5]

I received a call on the 16 December 2023 from one of your agents, informing me that I am entitled to a 30% reduction on my bill and due to my many years of being a loyal customer, I will be sent a gift hamper. This was confirmed over the phone and then by email.  I subsequently found that an order had been placed using my name for £66.79 a month for an Airtime Plan and an iPhone 15 Pro with the pre-contract with Telefonica ..not only was it in  my name but the delivery address is in Burnley Lancashire when I live in Central Bedfordshire.  This is clearly a vishing episode.  Getting through to the relevant department proved difficult this afternoon and I have already made a formal complaint with that in  mind (if only to get it on record that a scamming incident has occurred).

[MI5]

@RJB5 

It wasn't O2 who called you.

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.
You can block the number that called you, or any number you think may be suspicious.
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

[pgn]

That was someone impersonating an O2 agent, @RJB5 - O2 will never phone you to get you to upgrade. You have to approach them first.

Phishing, Smishing & Scams. Latest info & advice. - this may help you understand. Sounds like you are already in the track of reporting this incident, good luck!