General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Anger

I traded my phone in for and agreed price and everything was wiped off. I have since been told that they have found some damage on the phone and only give me half they offered. I asked for the phone back with all the apps and data that they wiped res...

My bill

1) How do I check my bill? 2) I would like to review my package. Is there someone I can contact? 3) Why isn't this site more user-friendly?

Terrible service

Worst service I've ever come across staff in call centre don't know a thing and can't understand you and are completely useless and when they don't know how to deal with your query they just hang up on you. Website takes you in circles and just has a...

VMO2 give date for 3G Shutdown

Late to the party but they will get there in the endhttps://www.ispreview.co.uk/index.php/2023/09/virgin-media-o2-uk-reveals-plan-to-switch-off-3g-from-2025.html

Unathorised outgoing calls

Hi. Are there anyone out there getting g calls and messages from people saying they have a missed call from (my) mobile? I'm getting lots and don't know what to do? Called c/services But they can't seem to help.

Slow Internet Connection | Poor Signal

I've been an O2 customer for many many years, long enough to know the quality of their service has changed for the worse!I regularly receive reception of 2-3 out of 4 bars, its rare to get 4 bars, and when I do, this is no guarantee this reflects int...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Vas change

Hi I had a text about and order I made but I did not make any orders…does anyone know anything about this and what it means ?I called o2 but I could not understand what he was saying! thanks

360 system - are most O2 users on this now (Sep 2023)?

^ As subject title above. (info here: O2 System Updates – 360 ) I wondered if the O2 staffers on here (or longterm users perhaps) could advise what rough percentage of users are on the 360 system as of Sep 2023 – given it's now been around since Jan ...

Review for Cheryl from payments team

Just wanted to come on and write a review for Cheryl who was fantastic today and really helped me out of a tough one. Was well spoken and managed to sort out my issue within 5 minutes which is exceptional service. if you read this Cheryl I appreciate...