Trying to contact O2

[garetc]

Arghh!

I have been trying to get through to O2 to order a replacement SIM for the last hour, the call gets to around the 15 minute mark and then their IVR cuts me off. 

I'm on call number 4 now, reception is fine, I've even tried calling from a non-O2 (EE) line in case there is fault in my area and I am getting the same behaviour. Now it's a race against the clock to get through before 9pm when they close, if I manage to get through at all! 

I know this is a user led forum and there's nothing anyone can do, just finding it very frustrating, can O2 bring back web chat?

[MI5]

@garetc 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[garetc]

It's not really the point @MI5, O2 should have functioning phone lines, they're are not a budget MVNO. I should be able to call up or get on to chat and get a reply immediately rather than having to wait half a day for a reply from their social media advisors.

5th call failed after 15 minutes, will have to call back tomorrow and waste more time.

[MI5]

I don't make the rules, I just advise.........

[garetc]

Apologies, my message came across as a dig at your reply, wasn't intended that way and I appreciated your advice. 😊

I was quite frustrated and being cut off 5 times! 😐