General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Child's first phone...

Hi, We are looking at a phone/app that will allow our child to use his first mobile now that he is at high school, we have found: 1. Monqi; this limits pretty much everything; is built into O/S and had an app on parents phone. However, Tesco (O2) say...

PSA Consultation on a new Code of Practice for Premium Rate Services

Over the last few years many O2 customers have complained about unexpected charges for premium rate texts or unsolicited "charge to mobile" or "Payforit" charges.Recent months have seen an improvement, with few complaints. This is mainly due to new r...

Virgin Media Customers not receiving O2 emails

Hi I'm not an O2 customer myself but I'm writing this on behalf of two Virgin Media email users who are not receiving emails sent by yourselves. I'm going to see if I can get them to post into this thread. The emails are not turning up in the users a...

E-SIM > Good idea, or bad ?? Thoughts appreciated....

Having just installed an E-Sim into my Pixel 4 to free up the physical SIM slot for a second SIM, it occurs to me that there are potential pros and cons to E-SIMsPro(s) *Usage of a second SIM - some dual SIM devices only accept one physical SIM, + on...

Like new condition

Just in case anyone considering a ‘like new phone’ don’t bother, what a farce, received a badly scratched phone, front screen and body and whilst they say in their description of what is acceptable up to 2mm! including chips apparently. This is far w...

O2 Scam - 40% discount

I just received a call from 0330 001 1027 claiming to be O2 offering me a 40% discount on my tariff. They sent two texts to verify my account.The texts came through on my phone as ‘O2 UK’ to the same thread I received genuine O2 texts to.1st text *FR...

Samsung S20 plus

Has anyone got a Samsung S20 plus or an iPhone 12, could you let me know what you think of them please,looking to upgrade

Leaving member of staff in at Austell store feedback?

Hi, I’m trying to workout how to leave feedback for a guy in the st Austell branch who served me called Alex.He was extremely professional, helpful and couldn’t do enough. I’d recently bought a Samsung Fold and wanted to change my mind and explained ...

Resolved! Why is there no easy way to contact O2

I need to speak to someone to change my account details, the live chat is always busy but I don't have time to sit on a phone line either. Why is there no way possible to email? Everytime I click contact I keep getting looped around around with the s...

Phone-paid Services Authority Consumer Consultation

The Phone-paid Services Authority (PSA) is holding a consumer consultation on a new Code of Practice for Phone-paid Services. Only two years ago, O2 was plagued by complaints of unexpected “third party” charges. Since then Payforitsucks and PSCG have...

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