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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 36919 Views
  • 45 replies
  • 6 kudos

O2 3G Signal in Germany ends this week

Telefónica is switching off the last 3G masts The 3G mobile radio standard is history in Germany The last 300 Telefónica 3G locations are to be switched off on Thursday. This ends the chapter of the mobile communications standard in Germany, because ...

pgn by Level 77: Grand Master
  • 747 Views
  • 1 replies
  • 1 kudos

Fraud

Not long off phone to customer service to be told I have 3 account running plus thay also charged me for retuning a watch that I was sold misleading to me. Plus to top all this off thay still charged me full amount of item that I gave back. This is d...

Jondo by Level 1: Joiner
  • 512 Views
  • 1 replies
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Scammers Alert

Just had a call from 02081443096 offering me a 30% discount as a loyalty bonus? Sent me a code to click. Didn't ask me any security questions or anything. Is anyone else aware of this number?

My o2 experience with a Samsung galaxy watch 4

I really can't waste any more of my time with writing an in depth analysis of the absolute disgusting service that I have received from o2 after purchasing a galaxy watch 4. In short. After 3 weeks of calling 202 every day my watch still doesn't work...

robmak73 by Level 1: Joiner
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  • 1 replies
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When will O2 introduce a tarrif for international travel beyond those limited destinations?

Why is there no sensible option for international roaming when travelling to Egypt from the UK?O2 offers a £120 data abroad bolton on which is a joke and offers only 200mb Please may you try to be more competitive with other companies such as vodafon...

Roamer by Level 1: Joiner
  • 655 Views
  • 1 replies
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Phone call claiming to be o2 and asking for id code on text I received whilst on the call.

I received a phone call from someone telling me that due to me paying my bills on time o2 would reward me with a 40% discount. They said that I would receive two text messages as we were talking and hey ho two messages arrived from o2, one with a cod...

Mutchy by Level 1: Joiner
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Loyalty discount. Text to 21500 not working

When texting loyalty to 21500 you get the response: Thanks for your text. We just need a few more details and then you're good to go. Please can you send us the keyword LOYALTY, your existing phone number and all additional Pay Monthly Phone numbers ...

viridis by Level 56: Guvnor
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  • 2 replies
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02 Hacked?

O2 Security. Every month I get fake messages from a hoax O2 number asking me to 'press here' to make a payment. They know my monthly amount and the date I pay. This week I missed a monthly payment to O2 and my phone was suspended for a day. That very...