General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Harrogate town centre coverage

Harrogate town centre coverage has been awful now for the last 12 months! It used to be excellent and could stream movies etc but now the 4g and even 3G coverage is next to useless. I would have thought that O2 would have had it fixed in time for the...

O2 Surprises

I have received a box of goodies from O2 SurprisesLots of techie things, which I no doubt will ask questions as to how to use them hahaha A mystery box was opened slowly and carefully. It revealed a model of Degas The Little Ballet DancerI burst into...

Thanks

wish to thank Marjan on live chat who helped me on the 12th of November, truly impressed by his dedication and efficiency amidst not a great Internet overseas connection on my side. THANK YOU O2 for your staff worthy of praise kind RegardsDr Misha Ah...

Is 5G being stretched before it's even properly launched?

Saw this on the Airbus channel, does make me wonder if the capabilities of 5G are being overstated. Just like previous mobile network generations, it's all good now as the traffic on the new networks is relatively light but things tend to slow when n...

5G is dangerous ?

Today I received an email petition about stopping 5G. It was about to be deleted when I noticed it had come from a highly educated friend, one of whose off spring is a foreign correspondent. So I researched and there seems to be scientific concern ov...

O2 RECYCLING COMPLETE BREACH OF CUSTOMER TRUST - DO NOT USE!!!

To Whom It May Concern, At 14.53 today, I had a phone call with ‘Liam’ (he refused to provide a surname) who was dealing with my case. I am very upset with the way my phone recycling has been handled by O2. When I sent the phone to 02 for recycling, ...

Awful signal

Hi.I purchased a Samsung galaxy s10 plus in June, after having a Samsung s7.My signal indoors used to be fine, but since upgrading my indoor signal is awful.I've signed up to three years with O2, and I'm sick and tired of being fobbed off.

O2 Travel inclusive zone - still awful

Currently in New York. 3rd time using travel inclusive zone. Still unusable, had to leech off of my friend of Vodafone’s hotspot. Doesn’t work whatsoever, moving to Vodafone when I get back. Recommended to buy a local T-Mobile or att sim by O2 rep as...

Live chat offline

Is live chat offline to everyone or is it just me please? I really need to contact them and can't call them from my phone just now.

Resolved! Debit card contantly declined

HelloI am trying to buy some data for my mobile broadband dongle and my debit card has been declined about 7 times.Phoned bank and they see the declines and they say it is O2...was put through to bank fraud department and they say no problems on acco...