Thinking of an upgrade.

[gindygoo]

Afternoon guys,

I'm thinking of paying off my device and then speaking to retentions to see what/if they'll offer me on a new device and contract.

Any tips on the process please?

I'm obviously going to unlatch my current device before paying it off though.

Any insight or pointers would be gratefully received!

C xx

[Anonymous]

Phone them up, tell them your going to pay the device plan off, then ask to speak to retention so & eek what your offered, best advice is to pay off the device over the phone then go instore & do your upgrade. Plus as you well know it will be the best chance of walking out with your chosen phone

[jonsie]

If you don't get a decent offer from the first agent in Retentions then call back...

[gindygoo]

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@Anonymous wrote:
Phone them up, tell them your going to pay the device plan off, then ask to speak to retention so & eek what your offered, best advice is to pay off the device over the phone then go instore & do your upgrade. Plus as you well know it will be the best chance of walking out with your chosen phone

---

For some reason I was under the impression that in store you're much less likely to get any sort of concession? Although, it's much more appealing walking away with the device from the store than relying on UK mail. It's the chance of a good deal that I'm after. 

Ooh I'm already starting to have a browse at the new phones out there.... Don't u just love that new phone feeling? 

[jonsie]

It's igloo improbable that you will get any sort of deal instore. Retentions is the best option for this but then you have the uncertainty of stock....

[Anonymous]

The only kind of concessions you would get instore is if you recycled your phone & the money would be used to pay towards your new device plan or the upfront cost of your new phone or would be credited to your airtime bill

[gindygoo]

Lol @Anonymous the "deal" from retentions is one of the reasons I'm looking to renegotiate a new upgrade though. Thanks for the info all the same.

It'll be a call to retentions then @jonsie I'll let you all know what/if I manage to wangle..

[blissgirl]

Good luck @gindygoo

[jonsie]

Good luck and don't forget....if at first...call back!:smileywink:

[Anonymous]

Hi @gindygoo How did it go after the first call? Any good offers?