The way of O2 (Telefonica) is going

[Anonymous]

Hi All

I am here to say a few things about O2.

A few weeks ago I had a thought about what O2 is going though, and this why. As everyone knows they have sold their broadband and home services to Sky, they have also outsourced all there calls from customer service, technical support and also sales to Capita who couldn't care less about there customers, and now they have decided to close the O2 Wallet Service. I have recently moved my provider to EE which I have had not faced any problems what so ever.

I would like to know if O2 are going though a tough time in this day of age.

Jason

[Anonymous]

Juat to add 4445 for Payg Customer Service is free for me to ring also on my tariff.

[Anonymous]

o2 is **bleep** whished I would have gone with EE, dont think there willing to invest the money

[Anonymous]

Thanks for sharing your thoughts.

[Anonymous]

Perhaps a polite choice of words might have been better. We are all customers on here after all.

O2 are spending £1.5m EVERY DAY on the network with 2, 3 & 4g to 98% of the population by the end of 2015. It is a mammoth task and will take time.

Of course the OP has a choice

[Anonymous]

Having spent the best part of an hour speaking to Vodafone's Live Chat and customer service (and I'm still not sure whether my issue has been resolved) I can say that O2's customer service is brilliant in comparison!

I just wish O2's coverage was anywhere near as good as the customr service!

[anticpated]

Many problems can be solved yourself by searching online yourself for answers. Afterall Customer Service probably for the most can see most what you can although some of the more advanced account controls are beyond us.

I remember giving some Australian from the Vodafone call centre hell because I was having a bad day. So it's not always entirely their fault that they can't help people all of the time.  So in a way I can empaphise with call-centre workers who put up with angry, arrogant or otherwise malligned customers.

My worst experience with customer support was AOL. It's not an avenue I want to revisit.

[Anonymous]

Hi...!

am not to sure ether, if o2 is going threw a hard time or not, but i haven't thought about it tho!

I'am sad that they had to cancel the o2 wallet. this is now the 2nd time they did this. The 1st o2 card was free and then the 2nd 02 card was £3.00. i really enjoyed using the o2 card in shops, online etc..! its better to use the 02 wallet card than having to risk your bank card online.

Now that the o2 wallet is canceled i have to find an alternative card to use online.

This probably didn't solve the issue, but i had to get it off my chest.

thanks!

[Anonymous]

Hi,

Nothing wrong with venting.

It is sad that service ended as many did use it. 😞

More here http://community.o2.co.uk/t5/Welcome-News/We-re-closing-O2-Wallet/m-p/599912/highlight/true#M7423

& http://www.marketingweek.co.uk/disciplines/mobile/news/o2-to-close-wallet/4009070.article

Hope you managed to find an alternative.

[MI5]

At least you can use "charge to mobile" now which although not a direct replacement does go someway towards helping.....
http://www.o2.co.uk/chargetomobile

[iar1980]

Personally been with o2 since April and called their customer services over a dozen times and have never had an issue. I have also used their live chat at least a dozen times and again never had a problem, but speaking to them over the phone then via live chat has solved my issues quicker.