The way of O2 (Telefonica) is going

[Anonymous]

Hi All

I am here to say a few things about O2.

A few weeks ago I had a thought about what O2 is going though, and this why. As everyone knows they have sold their broadband and home services to Sky, they have also outsourced all there calls from customer service, technical support and also sales to Capita who couldn't care less about there customers, and now they have decided to close the O2 Wallet Service. I have recently moved my provider to EE which I have had not faced any problems what so ever.

I would like to know if O2 are going though a tough time in this day of age.

Jason

[jonsie]

That's good and thanks for sharing @iar1980 

Normally people only post with complaints so positive feedback makes a nice change.

[iar1980]

You're welcome, It is important as an o2 customer to use all avenue's of communication to get your message across.

I have always used my network app to send network issues, and have received call backs from o2.

I have always phoned customer services also to follow up and log new issues.

Also I have used live chat to obtain basic information, which i think live chat is good for....

o2 also log every call and live chat on your account, so that is a good thing...

I have received some compensation, not much but some for network issues back in May, but only because i called them a number of times and used my network app to raise the issue.

It is important to use these avenues and keep on top of them via these channels to ensure they take heed of customer issues. Eventually they will get round to solving them.

Hey, we live on planet earth, not in paradise, what do you expect...... 

[MI5]

I've heard a few similar comments regarding feedback from the My Network app - It's a useful tool

[Anonymous]

Amen.

[MI5]

Also good to hear live chat has been working OK for you.....

[jonsie]

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@MI5 wrote:
Also good to hear live chat has been working OK for you.....

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They need all the good press they can get. As we have always said they are good for general enquiries and quick queries. I would still contact customer service by phone for account related problems.

[MI5]

Can be helpful to have screen grabs of live chat conversations though......

[jonsie]

That's for sure @MI5 

[MI5]

Totally agree @jonsie