Solved: The Upgrade Dilema - Page 2

MI5 · ‎08-02-2017

So my wife needed to upgrade as her old 16gb 5s was full, slow and generally playing up, so I went online to look at the options.

I noticed I could upgrade to a "Like New" 64gb 6 for £1 a month less than am paying now, same tariff etc so it was a no brainer.

Called local store and was told that it was available online only, so with much dread I proceeded to order off the website.

I started this at 14.20 yesterday.

Selected phone (showing in stock) and placed in basket.

Website told me there was a small balance to be paid off outstanding on device plan and that it would be added to basket. Clicked OK.

Page came up to confirm cost to upgrade, new tariff price and free next day delivery. Clicked OK

Enter card details - heart in mouth whilst I waited for "Oops, something went wrong" The message never arrived and the payment was taken successfully.

At 14.26 I received 4 emails with all my legal documents.

At 18.56 I received an email to say the tariff change had gone through successfully.

At 18.57 I received an email say my order was complete and MyO2 had updated with tracking details for DPD.

At 8.46 this morning the phone was received some 18.5 hours after starting the order process!

So all in all, a painless and satisfactory experience. Quicker than Amazon Prime as the case I ordered from them for it just after completing the phone order hasn't arrived yet

I may have to reconsider my responses in future as this was dead simple and easy - I know things can and do go wrong, but hopefully they are limited in numbers. In this case though, 10/10

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎09-02-2017

Feedback on phone itself.
I ordered a "Good as new" spec phone which arrived in a plain generic box. Included with the phone was a charging / data cable, sim card (if needed), a sim pin removal tool and a recycle leaflet with a returns label (for either recycling old phone or returning new new).
The phone really was "as good as new", it came with the normal apple screen protection wrap still fitted and not a single mark anywhere on it - It looks like it literally just came out the box.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎09-02-2017

You really must be one of the lucky ones.

No seriously...it's great to hear that the Good as New devices live up to expectations

Veritas Numquam Perit

MI5 · ‎09-02-2017

It would have been heading straight back if you wasn't - You know "MY" definition of "as good as new"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎09-02-2017

Great to hear that the process worked well @MI5 and I'll report this abck to the team

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MI5 · ‎09-02-2017

Thanks Toby - If you could give them a nudge on the additional line discount too, that would make it complete

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Curr946 · ‎09-02-2017

additonal line discount... hahaha

Current Phone: Sony Xperia XZ Premium

MI5 · ‎09-02-2017

It's working on my Tablet contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎10-02-2017

Discount applied today.
Job done

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎10-02-2017

Great job...:smileywink:

Veritas Numquam Perit