Thanks O2

[Anonymous]

Big thanks to O2

They ported my number over when they said they would and it was all done in under an hour - Top notch!

Add this to the excellent deal I got on my contract I couldn't ask for more

[Anonymous]

My account had already been updated with my number and was working fine until today.

I used the online form to reset my details so I now have access again to my account

[Anonymous]

My account had already been updated with my number and was working fine until today.
I used the online form to reset my details so I now have access again to my account

No its a separate system, but its obviously updated now you've done that reset, or it may just be that you'd accidentally put in the wrong details. I was doing it myself the other day, mine has numbers at the end of my username and I was going mental that it wouldn't log in, I then realised I was putting the numbers in backwards. :robotsurprised: I've had the same username for years as well.

As for the moneycard, like we've said, for a few days the system wont realise its now an O2 number and will either think it's on another network or is in limbo and that's perfectly normal. I'd give it till around Friday and try again, if there is no luck then give CS a call, I wouldn't bother with E-Mail personally.

[Anonymous]

I've always found the email team to be good. However, I think it can be difficult when the situation requires a little back and forth. So in those circumstances phoning is a good idea. The people on the phone have always been first class, with one small exception when I first joined.

[Anonymous]

Well I am pleased to say that cash manager now works.

However Bluebook does not, it is still saying I need to be an O2 customer to use the service

So I guess a call to O2 customer service is in order, is the number is 202 from my mobile?

[Anonymous]

Yes, it is 202 from your mobile.

[Anonymous]

Yes, it is 202 from your mobile.

Cheers

[Anonymous]

Well I have given up ever being able to use Bluebook.

I gave customer services a call and the woman on the end of the phone couldn't work out what the problem was.

She then called the "technical" department and apparently they said because I ported my number over I would need to create a separate account, using the same number, in order to use Bluebook.

This I duly did and was promptly meet with another error message: "This number is already registered to another O2 account"

So my main account the error message says "you have to be an O2 customer to use Bluebook" and when I set up another account it tells me "This number is already registered to another O2 account"

I just cant win