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Texts won't send

Anonymous
Not applicable
Hi, my phone was sending messages but then they just stopped sending I have unlimited texts, I've restarted it and I've cleaned the sim

Any help would be appreciated
Message 1 of 22
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1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable
Have you checked your service status via your full postcode.

Sometimes just turning the phone off and on again and also ensure you have not turned on any airplane mode.

Can you make calls ok.

Check you have not added the persons number accidentally to any blocking facility in your phones settings if it involves one person not getting your texts.

Call O2 on 202 contract or 4445 payg to have your account checked.
Message 5 of 22
16,571 Views
21 REPLIES 21

Anonymous
Not applicable
What's your service status say.

http://status.o2.co.uk

Self Help thread of generic solutions.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

Edit : make sure your not trying to send mms messages as these are not part of your unlimited texts allowance.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob... mms link.
Message 2 of 22
16,595 Views

MI5
Level 94: Supreme
  • 151673 Posts
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Registered:
Has anything changed recently?
Phone software or sim card for example?
Are you message centre numbers correct?
http://www.o2.co.uk/help/phones-and-devices/text-message-settings
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 22
16,581 Views

Anonymous
Not applicable
Everything is fine, nothing has changed and I'm using SMS
Message 4 of 22
16,574 Views

Anonymous
Not applicable
Have you checked your service status via your full postcode.

Sometimes just turning the phone off and on again and also ensure you have not turned on any airplane mode.

Can you make calls ok.

Check you have not added the persons number accidentally to any blocking facility in your phones settings if it involves one person not getting your texts.

Call O2 on 202 contract or 4445 payg to have your account checked.
Message 5 of 22
16,572 Views

Anonymous
Not applicable
Yeah it's working perfectly fine and I can make phone calls and go on my Internet and I've not added no one to my block list
Message 6 of 22
16,560 Views

Anonymous
Not applicable
Are you using the stock SMS function in your phone or are you using something like Google Hangouts to send them?
Message 7 of 22
16,557 Views

Anonymous
Not applicable
Using my normal SMS
Message 8 of 22
16,552 Views

Anonymous
Not applicable
What handset are you using?
Message 9 of 22
16,538 Views

Anonymous
Not applicable
iPhone 3gs
Message 10 of 22
16,537 Views