Text messages not sending or being received

[T5SWB]

Hi all, any suggestions will be appreciated: both my phone and my partners, both with O2 pay monthly will not send or receive text messages. When we try to send messages and check the status it continually reads 'sending'. I've tried turning the phones off and back on, restarting, cleaning the sim cards etc but frustratingly nothing works. I've tried to contact O2 but the automated calls are cut off after suggesting I try on-line help (not helpful at all). It seems too much of a coincidence that both phones on seperate accounts have the same issue at the same time ??? Any idea PLEASE, thanks in advance, Gordon

[MI5]

@T5SWB 

Lots of issues reported with texts today.

@LukasB another one.

[madasaf1sh]

@T5SWB

What device are you using?

[T5SWB]

both using Sony Xperia XA1

[jonsie]

This seems to be a common theme today
Only the odd complaint on Twatter though

[madasaf1sh]

Thats what i noticed, usually Twitter would be lit up like a Christmas Tree.

I wonder if its an app update gone awry or a localised issue....

[T5SWB]

Any ideas on how I go about finding out if it's a local issue ????? I've been unable to get any help from O2 and when I check the service in the area it tells me all is good ? As I said 2 separate phones both having the same issue at the same time is very unlikely ?

[MI5]

@T5SWB 

Need to wait for updates from @LukasB 

[madasaf1sh]

@T5SWB

Can you check for an update to Carrier Services dated the 7th December?

[T5SWB]

Hi, I'll try and check on the update on the 7th but not very tech savvy, any advice on how to do this would be appreciated, thanks Gordon