cancel
Showing results for 
Search instead for 
Did you mean: 

Text messages not sending or being received

T5SWB
Level 1: Joiner
  • 7 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hi all, any suggestions will be appreciated: both my phone and my partners, both with O2 pay monthly will not send or receive text messages. When we try to send messages and check the status it continually reads 'sending'. I've tried turning the phones off and back on, restarting, cleaning the sim cards etc but frustratingly nothing works. I've tried to contact O2 but the automated calls are cut off after suggesting I try on-line help (not helpful at all). It seems too much of a coincidence that both phones on seperate accounts have the same issue at the same time ??? Any idea PLEASE, thanks in advance, Gordon

Message 1 of 13
905 Views
12 REPLIES 12

MI5
Level 94: Supreme
  • 123968 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@T5SWB 

Lots of issues reported with texts today.

@LukasB another one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 13
828 Views

madasaf1sh
Level 61: Brainiac
  • 4408 Posts
  • 29 Topics
  • 1232 Solutions
Registered:
@T5SWB

What device are you using?
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 3 of 13
825 Views

T5SWB
  • 7 Posts
  • 2 Topics
  • 0 Solutions
Registered:

both using Sony Xperia XA1

Message 4 of 13
822 Views

jonsie
Level 94: Supreme
  • 86578 Posts
  • 594 Topics
  • 4985 Solutions
Registered:
This seems to be a common theme today
Only the odd complaint on Twatter though
Message 5 of 13
805 Views

madasaf1sh
Level 61: Brainiac
  • 4408 Posts
  • 29 Topics
  • 1232 Solutions
Registered:
Thats what i noticed, usually Twitter would be lit up like a Christmas Tree.

I wonder if its an app update gone awry or a localised issue....
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 6 of 13
803 Views

T5SWB
  • 7 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Any ideas on how I go about finding out if it's a local issue ????? I've been unable to get any help from O2 and when I check the service in the area it tells me all is good ? As I said 2 separate phones both having the same issue at the same time is very unlikely ?
Message 7 of 13
794 Views

MI5
Level 94: Supreme
  • 123968 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@T5SWB 

Need to wait for updates from @LukasB 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 13
789 Views

madasaf1sh
Level 61: Brainiac
  • 4408 Posts
  • 29 Topics
  • 1232 Solutions
Registered:
@T5SWB

Can you check for an update to Carrier Services dated the 7th December?
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 9 of 13
696 Views

T5SWB
  • 7 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hi, I'll try and check on the update on the 7th but not very tech savvy, any advice on how to do this would be appreciated, thanks Gordon

Message 10 of 13
685 Views